Telephone Interview Case Study

In Human Communications our Professor told us to go around and interact with someone within the room. Matthew was someone I have never really interacted with and being someone that was close by. I got to hear the life and opinions he had. We talked about the views of things around us today and our opinions about certain things.

In today’s era managers are challenged daily with disputes like ethics, diversity, working in teams, privacy, sexual harassment, and handling differences. Furthermore, these issues are discussed because they are constantly the debatable topics in the workplace. More importantly, handling differences and diversity is the current situations in the workplace. Moreover, a few managerial concepts must be considered, including selection methods, training and development, performance appraisal, and diversity management. This paper examines Bateman and Snell’s research against the case study video entitled “Diversity in Hiring: Candidate Conundrum” to propose that additional examination be conducted to decide whether Robert Gedaliah or Paul Munez was correct in their decision making pertaining to whom to hire for the Outreach Customer Representative position.

Overall, organizations and their managers are understandably concerned about motivation. Motivated employees are pleased, valuable, trustworthy and dedicated, and that 's what companies want. Although motivating employees can be a challenge, a number of theories about motivation at work can be used as a basis for creating practices, procedures and processes to affect employee

Maslow's hierarchy of needs theory is the most widely used organization theory of motivation. Maslow's need to be divided into five classes which are physiological needs, security needs, social needs, the need to be respected and self - achievement needs, in turn from low to high level.

As a Human Service major what better way to learn more about the profession than from someone who has experience in the field. I chose to interview a friend of mine, Florence Martus. Mrs. Martus is employed through the city of Fredericksburg, VA with the Department of Social Services. This agency is located at 608 Jackson St, Suite 100 Fredericksburg, VA 22401. Virginia Department of Social Services provides many services to the public such as, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, Adoption, Child Care Assistance, Refugee Resettlement Service, and Child and Adult Protective Services. From conducting this interview I have learned how much the Department of Social Services

From my family, my parents, my sister and a few uncles are undocumented. The majority of my uncles got lucky when they came to the U.S. because when they came around the late or early 1980s they were granted residency. On the other hand, if my dad would have come earlier maybe he would have become a citizen as well. My dad came to the U.S. earlier than my mother and sister. When he got help and collected the money to crossed the border, all my uncles lived in the same apartment at South Gate. My dad worked in a bakery in South Gate for a few years and two years later my mom and my sister came to the U.S. The fact that I come from an immigrant family, I am aware of the struggles that many immigrants face. Someone who is undocumented faces different

Samuel, however, he goes by Sam, is an 18 year old cis-gender heterosexual African American male. Sam has agreed to undergo this clinical interview as and educational learning opportunity. Sam is a freshman attending Chatham University. He is a double major, studying Chemistry and Biology. Sam has career aspirations of earning a Medical Doctorate (MD) and Doctorate of Philosophy Ph.D. in Public Health from one of the Historically Black College and Universities (HBCU).

In YMCA, we will seek individuals who will take high pride in this job. We get many Volunteers and Students for participation and it is our social responsibility to provide people safe environment but now is the time to make a difference. We need to select the best lifeguard in terms of quality and we can only do that with the best practice of selection.

Some early theories of motivation are, Hierarchy of Needs Theory, Theory X & Y, Two-Factor Theory and McClelland’s Theory of Needs. They are applicable in different ways, as listed below.

Organizational change is the process in which an organization changes its structure, culture, technologies, strategies or operational methods to affect change within the organization and the effects of these changes towards the organization. Organizational change can either be continuous or only a period of time. Small organization must adapt to survive against the bigger competitors. Organizations must look for new ways to do things more efficiently and cost efficient in order to step up their game and be ahead of their competitors. One of the barriers of change in an organization include lack of employee involvement. Employees always have a fear towards change and even the most loyal employees will resist the change. The biggest mistake some

Apple Company. Is an American multinational firm that layout and manufactures shopper electronics and PC software products. Apple was founded on the first of April, 1976, at the hands of "Steve Jobs" and "Steve Wozniak" and "Ronald Wayne" for the sale of personal computers called "Apple. The company manages more than two hundred and fifty shop of retail stores in nine countries, and shop on the Internet sold by hardware and software products.

● Laissez-Faire- A laissez-faire leader does not give direct supervision of employees and does not provide regular feedback to those under his supervision. Experienced and trained employees that require little or no supervision falls under the laissez-faire leadership style. This leadership style affects a group success in that if the group is doing something wrong there is no feedback from management to make corrections since management do not directly supervise them and would led mistakes being made continuously.

In this essay I will write and elaborate about the apple device company culture, leadership, career development, motivation, engagement and retention strategies.

To this point, Mars Company seems to meet almost all the need categories, intrinsic and extrinsic motivational factors. It is probably one of the reasons of why the organisation is among the world’s best places to work. However no everything is so good, there are still some slightly downsides and gaps to fulfil in regards of motivation and some others limitations in terms of the theories exposed.

Next, there are four types of important theories of motivation which includes Maslow`s H Hierarchy of Needs Theory, McGregor’s Theory X and Theory Y, Herzberg’s Two- Factor Theory and McClelland’s Three-Needs Theory. These theories represent the foundation from which contemporary theories grew and still are used by practising managers to explain employee motivation.