Total Quality Management Term Paper
This study took the title “Influence of ISO 9001-2008 QMS, Total Quality Management and work environment on job satisfaction and employee performance at PT Mount Dreams Indonesia in Gresik. The sample in this study is 175 respondents who are employees of the staff of PT Mount Dreams Indonesia in Gresik. Sampling technique in this study uses a questionnaire distributed to the respondents. This study uses a method of calculating SEM (structure equation modeling) with a program of AMOS (moment structure analysis). The relationship of these variables to five is causality. Model of the relationship the variables of SMM ISO 9001-2008 produces no significant positive effect on job satisfaction, while total quality management and work environment have …show more content…
Moreover, fluctuation in corporation’s performance also creates a separate problem for the corporation, where employees’ performance that has not reached maximal level, causes their output cannot meet the corporation’s target. Every corporation will always try to increase corporation’s performance by developing and boosting the employees’ performance. This is so because employees as spearheads of the corporation’s operational activity. High performance of the employees can be influenced by various factors, among other things, by employees’ work satisfaction, organizational culture, and implementation of Total Quality Management (TQM). PT Mount Dream Indonesia that wants to increase employees’ performance and working satisfaction tries for ameliorating to stabilize and increase the corporation’s performance continuously. The existing organizational culture in PT Mount Dream Indonesia is not strong enough to underlie, or to support, the employees in working. Individual work orientation of the employees indicates that control nature, performance nature, correlation nature, and responsive nature are less felt by the employees. It tries to cope with it, among other things, by way of applying and implementing the TQM, that be expected it can …show more content…
Therefore, PT Mount Dream Indonesia in Gresik has to consider employees’ satisfaction in order to increase their performance. From the aforementioned exposition this research will examine what variables underlie employees’ satisfaction and performance in viewpoint of implementation of SMM ISO 9001-2008, total quality management, and working environment. So in this research the writer chooses the topic “effect of SMM ISO 9001-2008, total quality management and working environment on employee work satisfaction and performance at PT Mount Dream Indonesia in
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