Public Transportation In Malaysia

Chapter 1
Introduction

1.1 Introduction
As a developing country, development process is important to the country. Good development will improve the lives of people in various aspects. One of the aspect that is important in the development is transportation. Almost all human activities depend on the use of transportation, especially public transport. Public transport is growing along with the progress of human life and culture.
Transportation is very important in the world, with the transportation of our life will be easier. Without transportation needs and our movement will be restricted and limited (Robin Chase, 2016). In Malaysia, the public transport system is an important aspect in communication systems either for urban or rural communities.

Based on the statistic, population in Johor increases from 3.34 Million on 2010 to 3.55 Million on 2015 (Portal Maklumat Rakyat, 2015). Increasing of population will increase the demand of the public bus service. If the service is limited and difficult to access. It can occur to the problem in the future. Because of that, the public transport system should have a high efficiency and progress in terms of service and the technology used.
However, at this time of public transport services are smooth and efficient cannot be fully applied in public transport, particularly in the area of Masai and Seri Alam. This is due to the lack of public transport, especially bus services in the region. Therefore, changes and improvements need to be made from time to time to suit the latest trends. In addition, the service level should be enhanced to provide ease and convenience to passengers.
1.2 Background of

Many projects on public transport are being planned in order to provide wide range network of public transport such as the establishment of Perbadanan Pengangkutan Awam Iskandar Malaysia (PAIM). However in Bandar Seri Alam and Masai, there is some issues that still exist that related with public transport service.
The first problem that occur in Bandar Seri Alam, Masai is the service of public bus in term of accessibility, punctuality, reliability, bus routing and scheduling did not achieve the user satisfaction level. Lack of service will make it difficult to users to use the public bus service. This will result in the decreases in the number of passenger that use the public bus. According to Maimunah Jaffar, the accessibility of bus service in Iskandar region only cover 39% of the area. If there is no action taken, the percentage of accessibility will drop to 14% (Smart Cities - Integrating Intelligent Highways with Urban