But among these companies, QL was the company who have the better performance. This is because in integrated livestock farming, QL egg production was has an approximately 12% of the market share in Peninsular Malaysia. QL also expanded their integrated livestock farming to overseas such as Vietnam, Indonesia and China. Furthermore, for the marine products manufacturing, QL marine products was has an approximately 25% of the market share in local marine product market. QL also exported their marine products to overseas countries such as Japan, Korea, China and Singapore.
Explain the impact of customer service on the performance of the business Customer service is key to business performance. It helps business’s retain or grow existing customers and win new customers. It builds a business’s reputation and trustworthiness. It also enables a business to be more efficient by improving processes and reducing the number of problems created for customers. With the ability to quickly adapt and handle customer concerns, customer service represents an area small businesses excel in, according to the University of Maryland 's Robert H. Smith School of Business.
Because zealong is grown in New Zealand pure environment. Its world’s purest tea. • Associate with many countries: zealong always associated with countries like china, japan, Taiwan, India, sri lanka in people. • Focusing on health: zealong tea is originally grown, chemical free, purest tea, and with its many health benefits. 2) “Weakness”: • Limited product: zealong has limited number of product they have only organic tea.
B. Quality customer service requires meeting and exceeding the presumption of others by interacting in a cordial and positive way. C. According to (Sparks, 1992) “…customer service is all about attracting, retaining and enhancing customer relationships”). VII. Retail customer service provides favorable chances to connect with customers and clients by utilizing Godly values that conform to scripture.
1. Introduction Sheng Siong Group was established in 1985 by the Lim brothers namely Lim Hock Eng, Lim Hock Leng and Lim Hock Chee. It is known as the third largest supermarket chain operator in Singapore, after NTUC Fairprice and Diary Farm (Investment Avenue, 2015). 33 outlets are situated around the heartlands of Singapore to provide "wet" and "dry" grocery shopping options such as vegetables, meat and daily necessities products. To facilitate the operations, Sheng Siong Group owns the extensive distribution network, facilities for food processing and warehousing.
“A SWOT analysis is a powerful technique for identifying strengths and weaknesses and for examining the opportunities and threats your employees face.” (Kara Bragg, National training manager at advantage sales and marketing) SWOT is an acronym for Strengths, weaknesses, opportunities and threats. Strengths portray those center competencies of a business, strategic factors that may make a certain project more likely to succeed Also zones the place the benefits of the business might have points of interest over different comparable organizations. An example of a strengths is the brand awareness and recognition of a company, so with launch of a new product the products will have a strong backup from the reputation of the company’s brand in the
It is a great tool to utilize when beginning an analysis due to the general overview the tool gives by identifying core competencies. The SWOT analysis also gives insight into Whole Food’s competitive strategy. Following the general insight into Whole Foods a competitive analysis is utilized to compare Whole
Objective of the case To familiarize the students with the usefulness of SWOT analysis for decision-making purpose. Positioning of the case This case is meant for use in an introductory class in decision making the Postgraduate Management students to demonstrate the decision-making process. Technical notes that have to be supplied Students would have more and clear understanding on decision making. The chapter reading would help them to deepen their understanding about the topic. The suggested reading is: • Chapter : Environmental Appraisal: SWOT Analysis - Azhar Kazmi, Strategic Management and Business Policy, Tata McGraw Hill, Second Edition • Article: Hambrick D.C. and Fredrickson J.W.