Qsi's Strategic Performance
An organization can measure its strategic performance by evaluating its competitive advantage or lack thereof in the marketplace. For QSSI, competitive advantage standings are assessed using a combination of customer reports (e.g. rankings) and internal key performance indicators (KPI). The government’s pay for performance ranking system evaluates and rewards QSSI for performance in addition to expenses such as time and materials on a quarterly. The pay for performance ranking also correlates to the incentive fee amount the organization will receive and serves as past performance documentation. Achieving high-ranking scores is important because the scores are used as part of bidding proposal packages for future contracts. Internally, each project …show more content…
Within the general environment category, the political and legal factors such as the health related legislature influence QSSI’s ability to elevate its position in the Health IT industry marketplace. In 2010, the Affordable Health Care legislation, which includes the Patient Protection and Affordable Care Act in addition to the Health Care and Education Reconciliation Act were enacted. The significance of these pieces of legislation is the fact that collectively they provide an opportunity for millions of low-income and unemployed Americans to gain access to medical care (Affordable Care Act, n.d.). Over the last five years, a government agency, the Centers for Medicare and Medicaid Services (CMS), has been charged with making access to affordable health care its …show more content…
In January of 2012, HHS selected QSSI as the contractor in charge of building the Federal Data Services Hub (FDSH) (Quinn, 2014). The contract award was an important milestone for the QSSI because it was singularly responsible for developing an access point between the health information data submitted by users of healthcare.gov and seven government agencies (Meehan & Lankford, 2013). The testament to the organization’s resources with respect to technical capabilities in additional the government’s confidence in their ability to resolve highly visible technical problems was evident in October of 2013. HHS selected QSSI as the health IT contractor to correct deficiencies with the healthcare.gov website amid intense public and government scrutiny given the organization’s success with the Federal Data Services Hub (FDSH) contract (Quinn, 2014). Exhibiting stellar performance on the highly visible and politically charged FDSH and healthcare.gov projects provided the organization with both customer and industry
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