Quality Policies And Planning: Case Study

Quality means meeting the needs and expectations, both expressed and implied, of customers and shareholders.

Quality work starts with establishing the needs of the customer, since most customers don't always know their needs, good research must be done.

8.1 Common quality activities of projects

8.1.1 Quality policies and planning:

A policy is a statement of principal which will guide present and future decisions and actions.

It gives a broad idea of what to do without giving too many details. It therefore gives consistency and predictability to decisions and activities.

8.1.2 Quality assurance:

The term quality assurance relates to giving condence that the necessary actions required have been thought through, planned and will be implemented

It gives condence to customers and stakeholders that the quality objectives will be met as the project progresses.

Module Assignment II September 11, 2014 5

Faculty of Engineering

8.1.3 Quality audit:

This is a vital tool in the quality assurance process. A quality audit is an independent and objective evaluation of the various activities that have a bearing on the quality of the project.

The three main reasons for a quality audit is (i) to ensure that the plans and systems for meeting the needs of the customers is in place and is functioning properly (called a rst party quality audit), (ii) to gives the customer condence that the project will be completed successfully without any surprises (called a second party quality audit) and (iii) to protect the interests of the stakeholders or the public at large (called a third party quality audit).

8.1.4 Quality control:

This is the process that is used to establish that project requirements and standards are being and have been met progressively.

8.1.5 Inspection and

 Flow charts of all the critical sequences of the various activities of the project.

 Any quality activity which lies on the critical path or critical chain of the project and which will require special priority or resources.

8.3 Quality Control

In essence this is all about the hands-on establishment and control that the deliverables and all their requirements have been met. Quality control involves the necessary activities that are needed to identify, monitor and asses that the project outcomes comply with the relevant speci cations and standards.

In order to do proper control, the following input is needed:

 The quality management manual so to understand management's intent and commit- ment to quality.

 The project design input, both conceptual and detailed. This will give all detail design information and what output must be.

 Project plans and schedules. These must synchronize the quality activities with the activities of the project.

 Work output results, both for work in progress and for nishes or partially nished deliverables. The tools used to perform quality control are:

 Visual inspection of the nal