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Quality Care System Failure

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A core aim of our health services is to ensure that National Health Service (NHS) organisations and their staff deliver the best care possible to patients (Bidgood, 2013). However, there has been numerous debates on how to measure and guarantee quality care (Bidgood, 2013). The issue of quality of care has been highlighted by the publication of the Francis Report into the failings of the Mid Staffordshire Foundation Trust between 2005 and 2009 (Francis, 2010). The report revealed poor patient experiences and highlighted a whole system failure, that should have had checks and balances in place, working to ensure patients were treated with care, dignity and suffered no harm. In addition, healthcare professionals were losing the sight of quality

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