Quality Control In Health Care Essay

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2.1 DIMENSIONS OF QUALITY CONTROL IN HEALTH CARE DELIVERY SYSTEM This concept is taken from module 2 “Concept of public health management”, sub-topic 2 “Quality control”. Quality control also known as QC is the process through which business strives to ensure that the quality of their products are maintained or are improved and they ensure that they eliminate or reduce manufacturing errors. In the health care delivery system we find out that there are different hospitals and different people go to different places based on different reasons such as the quality of care they receive, the cost of care, the neatness of the environment, the behavior of the health care providers. The main thing despite all this different reasons…show more content…
Timeliness of Care: One of the frequent complaints from patients about health care is delay experienced both in outpatient and in-patient department. The health care system needs to improve on prompt attention to patient’s needs. Sometimes this delay results due to shortage of staff. The health care system should make the effort of employing more staffs so that the delay experienced in rendering care will be reduced. Example, a patient might come to the clinic around 8am but due to shortage of staff, he might end up being attended to around 2pm. 4. Patient – Centered care: A popular slogan says that “customers are always right”. The health care system needs to understand that without the patients it cannot exist. Our patient should be the focus of our care. We should ensure that everything we do should be towards giving our patients the best. 5. Efficiency of Resources use: For any health care to operate effectively, the workers needs to know how to use the available resources efficiently. There can be resources in health care facility but if it cannot be operated efficiently then the patients will suffer as adequate care will not be given. Example, in a facility where there is the ECG machine, a patient who reports to the hospital with Tachycardia, the doctor should be knowledgeable in the use of the ECG machine as it will help to know the state of the heart and dictate where the problem is so that prompt and adequate treatment will be
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