Quality Management Definition

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The meaning of quality in terms of business and services has changed significantly. There are different definition of quality, however, each of the organisation interpret it as per their needs and requirement. According to Peter Drucker, quality in terms of products and service is not what is put in by the supplier but it is what is given to the customer or what the customer is willing to pay for the quality. While on the other hand, the American Society for Quality defined it as the subjective term for each of the individual because everyone has his or her own definition of quality. However, in technical terms quality is considered as the characteristics of the product or service through which ability to satisfy the need is achieved. Moreover,…show more content…
Some of the common processes include quality-planning, quality control, quality assurance. Quality planning is the inspection and assurance process in which method for satisfying the quality standards with the help of recognising the standards of quality along with products are services produced in the organisation are determined (Fox, 2013). In addition to this, this process determines the standards, policies, and the descriptions of the products. However, for the purpose of verifying the quality levels and for identifying the gaps between the present situation and quality standards, the cost benefit analysis, benchmarking, design experiment methods, and flowcharts are used. After this, quality management plans, input, and checklist are established. This process is used by the Pizza Hut as they create proper quality management plans along with the checklist to make sure that the end product is of high quality (Baird, et al.,…show more content…
For that reason, the top officials of Pizza Hut are quite keen to satisfy the prerequisites of the clients in the method for delivering and giving quality things and services (Goetsch & Davis, 2014). In addition, the organisation's presence relies on upon the clients' fulfilment. The offered commodities must have the capacity to meet the client's desires and it ought to be valued as its price paid by the client. Furthermore, the customers are constantly attracted towards the best quality commodities. Clients' fulfilment is characterised as the degree to which clients are glad and satisfied by the commodities gave by a business (Juran,

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