Quality Management In Construction Industry

2856 Words12 Pages
Abstract— The Quality Management System (QMS) in construction industry refers to quality planning, quality assurance, quality control. The main goal of construction industry is to ensure that construction projects are successfully completed within the constraints of best quality, stated period and at minimum possible cost. The research based on QMS recommended that construction companies should create a flexible and conducive organizational atmosphere which encourages the development of quality management system in all aspects of their work. The questionnaire survey has been carried out in the present study by taking interviews of participants of project. The participants of project include owner/builder, project management consultant, contractor,…show more content…
QMS have many applications in the construction industry and implemented either at the company level or at the project level. The quality in the construction industry is linked with client’s satisfaction and the implementation of a quality management system is a key tool in consistently and reliably managing the goal of client satisfaction. Quality management system (QMS) could be implemented either at the organization level or at the project level itself. For the implementation of quality management in construction projects, the concepts of quality planning (identification of quality standards), quality assurance (evaluation of overall project performance) and quality control (monitoring of specific project results) in the quality management processes were defined by Project Management Institute (2000). Several tools and techniques were identified as part of the implementation process, like benefit-cost analysis, benchmarking, flow-charting, design of experiments, cost of quality, quality audits, inspection, control charts, pareto diagrams, statistical sampling, flow-charting and trend…show more content…
1 Specify 2 Physical Testing 4.60 3 Test reports from supplier 4.64 4 The analysis includes calculation of percentagewise waitage of the aspects of construction project given in questions by the respondents. There are several methods for analysis of data but for this work authors used simple logical method of calculating weighted average for each point. The formula used for calculation of weighted average is given below, Weighted average = a1y1+a2y2+a3y3+a4y4+a5y5 Where, a1, a2, a3, a4, a5 are the frequency of rating aspect ranging from 5 to 1 and y1, y2, y3, y4, y5 are the percentages corresponding to a1, a2, a3, a4, a5 respectively. V. DISCUSSIONS & FINDINGS As stated in research methodology the author distributed 30 sets of questionnaires among the participants of construction project configuring experiences and positions mentioned in earlier section. The 25 respondents have responded for the same. After scrutinizing the data of responses of respondents the following findings have been mentioned in detail. The eight questions have been asked also optional points for some questions are provided to
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