Quality Of Education In India

Service sector accounts for a substantial share in Indian economy and among the service industries, education sector is emerging as a major commercial activity in the nation. The concept of quality in education is quite new and until now not a well-developed field of study. Quality of education is going to be an issue of foremost importance in future in India and is an urgent need of the hour. In this age of globalization, the societal attitudes towards education have gone through radical changes. There is no unified terminology and the term “quality of education” is understood in different ways by different authors (Shauchenka & Buslowska, 2010). But in the last decade several factors have raised the concern regarding the quality of education

The higher education in India has grown significantly in the recent years. With the number of students enrolled increasing, this sector is expanding at a great pace. But it is grappled with numerous problems which is affecting the quality of education in India. The problem includes fund crunch, ethics, value associated to delivering education, teaching learning process, assessment and accreditation of institution, quality of research, academic standards of students, innovativeness and creativity. “Though lots of time and money is being invested in improving the higher education, still educational quality is not maintained on a continuous basis. What is seen is only a quick fix approach to maintaining quality in the educational institutions, especially in times of visit of accreditation committees like NAAC and AICTE” (Krishnan, 2011). Most of the higher education institutes in India face an acute problem in terms of faculty shortage, infrastructure & poor academic standards. The main problem lies with the satisfaction level of employees and

The employees’ satisfaction in the workplace adds up to productivity which directly or indirectly impacts the quality of the institution. The relationship of faculty students is one criterion which influences all dimensions of learning process and further enhances the satisfaction level of the students. The comparison of the student and faculty satisfaction level determines if there is any gap between their perceptions of quality.

1.1 Factors of Quality in a University

Quality is notoriously elusive of perception, and no easier even to describe and discuss than deliver in practice. (Koch, 2003) It has several variants as a dictionary term and has been constructed in a wide variety of ways when linked to evaluation of higher education customer. "Quality" is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs. (Gibson, 1986). Keeping in mind the need of creating difference in result, the various perception of students and faculties can be divided into several factors where quality needs to be ensured.

The factors of quality can be categorized in the following areas-

1. Faculty-Student