Quality Travel Characteristics

A General Characteristics of the organization

Quality Travel (from now on referred to as QT) is a successful event management company, and was founded in 2005. Quality Travel Berlin's team is: innovative, experienced, multicultural and multilingual. QT operates in the event branches; they organize different kinds of activities. For example, meeting & conventions, incentives, congress services, destination management, events and sports hospitality, for international clients, mainly in Germany. QT targets the international market. Within the offices are three different departments: The French market, the Italian market and the UK/USA market (English speaking market).

Mission and Vision

QT’s mission is to organize events in the MICE (Meeting,

Which includes those who perform the basic work related directly to the production of products and services. In QT these are the the employees, including the trainees. The next part is the strategic apex, who are charged with ensuring that the organization serve its mission in an effective way, and also that it serves the needs of those who control or have power over the organization. In QT these are the supervisors from the respected market and the CEO. The third part of the organization is the middle-line managers. They form a chain joining the strategic apex to the operating core by the use of delegated formal authority. The fourth part is called the techno structure, the analysts who serve the organization by affecting the work of others. They may design it, plan it, change it, or train the people who do it, but they do not do it themselves. The last part is the support staff, which is composed of specialized units that exist to provide support to the organization outside the operating work flow. Moreover, Mintzberg has five generic organizational structure which can be described in terms of the five-part theory; the simple structure (young and dynamic), machine bureaucracy (mass production) , professional bureaucracy (hospital), divisionalized form (division structure) and

The communication within the company is informal and open; there are no strict structures regarding communication. Most of the internal communicationn is done face-to-face or via email. This means that when colleagues needs to discuss something and they are both in the office, they discuss it face to face, most of the time an email is sent afterwards. Communication with the client is mostly via email and/or supported with a phone call, depending on how urgent it is.

Trompenaars Dimensions of Corporate Culture

• Individualism versus communitarianism

The corporate culture at QT is individualistic. The people working at QT believe in personal freedom and achievement and take their own decisions. In this branch, most of the decisions have to be made fast. Everybody working at QT has enough knowledge and experience to work individually and take his or her own decisions.

• Specific versus