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Queuing Model Case Study

995 Words4 Pages

Abstract— We have tested the efficiency of queuing model in VIT's finance department issuing receipts by collecting the required data. The data collected represents the number of customers arriving and leaving the counters at station. At the station a total of 4 counters were found functioning.

Keywords: Product Management, Market Analysis, Product Failure

I. INTRODUCTION
For our case study we have considered our university's finance department for data references. In order to describe queuing problems through mathematical formulation, some assumptions are made by considering arrivals and service as patterned by known function. Equations representing the distribution of the time between arrivals are used with other equations depicting …show more content…

of n customers in the system c = number of parallel service channels (c > 1) λ = mean arrival rate of customers μ = mean service rate of individual channel The overall service rate, when there are n units in the system, may be obtained in the following two situations:
i) If n ≤ c, all the customers may be served simultaneously. There will be no queue and (c – n) number of servers may remain idle. Then, we have the overall service rate as μn = nμ, n = 0, 1, 2, 3, 4,...., c ii) If n ≥ c, all the servers are busy and maximum number of customers waiting in queue will be n – c. Then the overall service rate will be given as μn = cμ

II. MARKET ANALYSIS AND RESEARCH
The given case study for our group was to examine the efficiency of multi-channel queuing model by considering the queuing system that takes place in our finance department and also to suggest the ways to overcome the present flaws and increase the overall efficiency and output of receipt issuing method without much capital investments and

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