Racquels Narrative Report

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Recap on Racquel’s Training Racquel was very receptive to reviewing training procedures and information on clients. We started with JPM prayer where she has been flagging. She was not aware of the changes made and I reviewed the quick reference as well as the info page with her. I did ask her to show me exactly how she sets up her screen each morning. She can see the quick reference as she takes calls. Racquel was telling callers that they would receive the Daily Devotional by providing their email to her. She just assumed that this was the reason the ministry wanted the email. I then pointed out to her the FAQ which directs callers to the website. We then spent time and reviewed the JPM info page extensively. This was very important because

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