Rail Transportation In Malaysia

ABSTRACT
Environmental concerns are growing trends as the number of private vehicles in Malaysia has increased every single year. Different types of pollutants can cause deficiencies of quality that affect mobility of life in general. Rail as sustainable transport able help in reduction of private vehicles used as well as achieve green environment. The study aimed to determine factor influence behavior intention towards rail transportation by using Ajzen's Theory of Planned Behavior as a theoretical framework. All of the predictor variables (service reliability, fares, safety and security) are involved in the study. The data were collected from 400 undergraduate students of University Utara Malaysia through questionnaire. The sampling method

According to Zaherawati et al. (2010), punctuality in which use to measure in terms of time arrival and departure, is a crucial element in identifying the reliability of services quality. Now, lack of punctuality has become a major problem in KTM commuter services. Most of the transport users perceived in punctuality, arriving time has become worse. The problem often happened during peak hours. Service reliability is judged as low when the performance was below expectation from passengers. For the instrument issue of service quality, it can be easily cause the revenue of company being reduced and directly cause they are not able to earn profit to continually their services because lack of finance to provide a standard quality of services (Parasuraman, Zeithaml, & Berry, 1985). In this way, the rail company which is unable to provide a reliability of services to the passengers can made the passengers not making the decision to choose the rail transport system as their mode of journey. Furthermore, the problem to the poor ticketing system, the issues faces by commuters usually were those relating to inadequate ticketing counters to serve and utilization of ticket vending machines. These have increased waiting and overall journey time especially during peak hour. Rail Transport Company which faced the finance problem might easily cause the deterioration of infrastructure. This is because there was need a high cost to maintain these rails ticketing system and including the other maintenance service on roads, bridge, terminal or road sign. It is necessary to the improvement of the operation for reduction of the track accidents which demand many hours of inactivity (J. E. S. Castelo & Ferreira, 2002). The issues of public transports in Malaysia, in generally are becoming more widespread, and services are below required levels, which could not satisfy the