Non Participant Observation Report Essay

1. Background of the Study
The connection between utterance and interaction, the interpretation of meaning within conversation depend on organization. The process of conversation also involves monitoring to ensure that the intended messages have been communicated and understood, and this involves correction of unsuccessful attempts where necessary. (Richard and Schmidt, 1983:147). Conversations do not have any limit. It can happen anywhere, anytime and between different participants. This is true, for example, in Bali. Bali is known as the famous tourism destination in the world. Therefore the tourism industry in Bali develops very quickly. Receptionist is an important job in tourism industry.
2. Problems of the Study
The problems that the

Research Method
The data source of this study are receptionists who were chosen as the data are the first staffs who face the guests for explaining the facilities of the Villa or giving some important information to the guests. The number of the receptionist use as the informant which all of the receptionist.
In this study, the non-participant observation was used in collecting the data; the writer observed the activities of the receptionists by observing the receptionists when they communicated to the guests, then the data were collected by taking a note and recording the utterances of the receptionists while they were doing a conversation with the guests.
The collected data were analyzed qualitatively based on the theory used in this study. The qualitative method was used to apply the theory in analyzing the problems. Qualitative method is the method to find out the answer for the problem based on the theory. Transcribed conversations were analyzed by theory of language functions proposed by Jones (1981), the theory proposed by Schegloff & Sacks (1977) in terms of adjacency pairs and theory purposed by Halliday (1976) in order to know the referential cohesions and conjunctions. 5. Result and

The language function that can be analyzed based on insertion 1 is:
a. Getting Information
The language function that can be analyzed based on insertion 1 is:
Receptionist : All right Sir. Where would you have to go?
Guest : I’m going to Echo Beach to have a dinner
The language function getting information in the sentence “Where would you have to go” used by the receptionist to ask about the location the guest heading and in order to order the taxi for the guest , therefore the reception want to know about the guest .
b. Requesting
The language function of requesting that can be analyzed based on insertion 1 is:
Guest : May you call taxi for us?
Receptionist : All right Sir. Where would you have to go?
Guest : I’m going to Echo Beach to have a dinner
Receptionist : Would you have a sit first, and the taxi will coming to take you there.
The language function in form of requesting that used by the guest in the sentence “May you call taxi for us?” in order to requests to the receptionist to call a taxi for the guest. The language function of requesting also use by the receptionist in the sentence” Would you have a sit first, and the taxi will coming to take you there.” To request the guest for sit while waiting the taxi