Reflection Paper On Bathroom Attendant

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As I reflect back on how the bathroom attendant made me feel, I realize that this was someone who had the ability to create a connection that transcended well beyond his “office”. He was sincere, gracious and made a twelve-year-old kid feel important and how his hospitality made a lifelong impression on me and my future.

After the bathroom stop we would ride up the escalator to make the walk through the grand Palmer House lobby with intricate murals on the ceilings and what seemed like gold everywhere. The sights and sounds of business people checking in or out, conventioneers gathering before heading to McCormick Place and employees helping where ever needed, created an entertaining people watching setting. The exciting atmosphere, luxuriousness and the hospitality received from the bathroom attendant had made an everlasting impression on me and I was sold. About the 6th or 7th time making what had …show more content…

Most of these cold, wet and increasingly impatient people had arrived at O'Hare airport several hours earlier and had to endure an hour and a half bumper to bumper taxi ride into the city. My mission on this day with 1,100 arrivals and only 700 vacant rooms was to decide what lucky guests would get to stay and who would be receiving $50 for cab fare and a hotel voucher for their surprise stay back at the O'Hare Hilton. I have always been at ease confronting conflicts without taking things personally, but on this particular day I was glad to stay anonymous behind the safety of a one-way mirror. This was especially true as I watched two security officers remove one of the many less than satisfied patrons who, with the lobby full of soaking wet and frustrated people, jumped up on the front desk turned to the crowd in line waiting to check in and screamed at the top of his lungs "don’t bother waiting in line they don’t have any f$#%ng

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