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Reflection On Verbal And Nonverbal Communication

1303 Words6 Pages

Introduction
An interview can be seen as an exchange of verbal and non-verbal communication between two people interacting with each other (Northouse & Northouse, 1998: 164). Furthermore an interview aims to contribute to patients’ ability to identify personal issues and concerns and help them work through it. This goal is better achieved when a supportive and empathic patient-healthcare professional relationship is fostered in the interview. (Northouse & Northouse, 1998: 194). In this essay I am going to discuss my reflection on the role of verbal and non-verbal communication in establishing empathy in an interview by describing the phases that I have identified in the given scenario and empathy that was conveyed. In addition I will also …show more content…

I felt anxious- predicted that Lily will admit to being beaten or something horrible wrong with Rose. Behaviour: tense up in the future…
I feel powerless I think that I am not equipped to help her escape her situation. Yet as I think this I realise that though I cannot physically take her away from her situation I will be helping her emotionally by providing her sounding board to what is troubling her, (Greysen, Kind & Chretien, 2010: 185).
Reflecting on my thoughts and feelings while reading the scenario I realised that I felt angry at the thought that Lily might be suffering abuse from her husband. The fact that the healthcare professional does not ask Lily outright about the bruise has taught me that I must be sensitive and give the interview time to openly over up the information. (I know sympathising is one of my weaknesses) Instead of giving in to the sympathy I feel towards the interviewee and my desire to solve their problem immediately that stems from this sympathy, I must be patient, kind and understanding (as the HP in the …show more content…

Not only must I be “careful” of what I post in the future, but also now as I prepare to enter the “professional world”. What I post today will be there tomorrow…. (3) While physicians must always be vigilant to avoid violating patient confidentiality, a slip made online can have far greater impact than one made over lunch with a colleague (“digital footprint”)-1227
Think of consequences for each online action and of the potential impact of my actions for the entire profession – 1228 for example …
Conclusion

Reflecting on my future as a healthcare professional has made me realise the role of verbal and non-verbal communication in ensuring empathy in an interview. I have discussed verbal and non-verbal communication and I have identified the interview phases apparent within the given scenario. I have described the verbal and non-verbal communication used by the HP to convey empathy and evaluated the value in this. I have learnt that as I emerging IHP I must strive to empathise and not sympathise and that the patient-professional relationship is far reaching; including my “foot prints” on social

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