• To maintain record of effectiveness of cleaning, disinfecting and turnover. • To increase efficiency, economy, accuracy and provision of better patient care. • To develop a cost effective program by cost analysis of personnel, supplies and equipment Maintenance department The role of the Maintenance Department is responsible for ensuring that the services and distribution systems of the hotel complex are in full working order. The department has established over thirty maintenance contracts with specialist companies to ensure that the systems are operating at their optimum performance and our statutory obligations
The customer’s experience is the paramount function for which Oberoi seeks to meet and exceed as they provide its customers with questionnaires with respect to their perceptions and views related to the quality of the service of the hotel. The responses of the question arise are reviewed regularly and if any weakness is identified by the customer, then the management makes quick steps to overcome such weakness to maintain the quality of the services up to
1. According to the Human Life Cycle model, The Ritz-Carlton is in the Entrepreneurial stage of development. The hotel is approaching its opening date and they need to maintain necessary employees and continue to expose them to the standard operations of the Ritz-Carlton. The Entrepreneurial stage for a company is oriented around surviving in the industry and managing its newly recruited employees. It is imperative for a company in the entrepreneurial stage to amalgamate new employees into the culture of the franchise while securing resources and establishing an identity.
For the accommodation, this may involve blocking rooms in a hotel of choice. The organizer makes arrangements with the hotel early in advance for the dates of the event. For this procedure, the organizer is required to make payments in advance for a specific number of rooms where the rooms are preserved for a specific number of days. The organizer is therefore required to select the number of rooms needed and is issued with room numbers that will be blocked on the agreed dates. After the event, the organizer should consider conducting an evaluation with THE GULLS to determine their level of satisfaction.
This idea could also resolve the problem of the overbooking. In the way to prevent no-show, The Hamilton Hotel is often making overbooking to be sure of any way keep the right number of booking. While taking the risk of sending some clients into sister hotels and losing money (transportation to another hotel,etc), losing credit and reputation of management of guest
It is highly recommende that the management team act like a role model. To implement a QMS properly at the hotel, there should be minimum one person, a Quality Manager, who is responsible for this whole implementing process. This person should have the professional expertise and skills to define quality objectives and to ensure that they are accurately followed by the employees. The Quality Mangager also takes care, that the defined quality standards are continuously maintained. This helps, to keep the quality level constantly the same, according to the ISO requirements.
Hiring new employees is vital for the success of the hotels in France and HRM can begin with the process of identifying the employees who are needed. The HRM can begin to design recruitment advertisement for the open positions. The success of the hotels in France depend on these employees, therefore it is essential that they be carefully selected. How will the advertisement be crafted to attract the best responders? Well below is a sample of advertisement that I will provide the main responsibilities of the new job and the skills management is looking for in the position of hotel managers in France.
Therefore, the planning and the maintenance of the company human capital (work force) and its status are highly essential and focal. This is supported by Lashley (1994) that employees must be empowered, and that process needs to be handled with utter care. According to Hoque (2013), human resource strategy is important for any organization, but this importance is much higher in hotel industry where the quality of the service provided by the employees directly impacts the survival of the organization in the industry. In this report the current status of the organizational work force and organizational strategy for human resource management will be discussed with specific reference to Four Seasons Hotels and Resorts. Discussion The status of the organization with reference to human resource will be discussed under three main categories
The hospitality industry is a complex of different kinds of services and in order to keep them functioning and coordinated it is essential to measure, control and manage different departments within the hotel as well as the team performance. Each hotel’s task is to meet customer’s needs and exceed their expectations The most critical things that should be measured within the hotel are operational performance and the customer satisfaction. What are the hotel performance measures? Woods, R. H. and King, J. Z., (1996) define them as mеаsurable chаrаctеristiсs оf prоduct, sеrvicеs and оpеrаtiоns а cоmpаny cаn usе to trаck and imprоvе its pеrfоrmаncе.
So, the hotel should plan and design a resolution, say design a position for customer care services working around the clock. After this is implemented, the hotel should monitor the progress to ensure the plan has a good outcome or not. In this way, there would always be someone assigned to cater to customers’ requests while not being an obstacle to checking-in services. Task 5 On the Rizqun International Hotel website, the information that can be found are the location, services and facilities, meetings and conferences, premier club floor, rooms and suites, promotions and contact information. Thse information is useful for the customers as they will be able to find out what the hotel offers and if it suits the customers’ wants and needs.