imperative to determine the most critical reintermediation factors which make the highest impact on customer retention in terms of Sri Lankan travel agency business operation.
3.4 Research Question & Objectives
Research objectives, questions and hypotheses guide decisions related to the type of research design employed (Bryman & Bell, 2011). Research objectives can be described as the steps the researcher takes in order to accomplish the aim of the research (Quinlan, 2011).
The primary objective of the study is to identify the degree of disintermediation experienced by Sri Lankan travel agencies, thus understand the potential impact of e-tourism on inbound travel agency operation in Sri Lanka. Then identify key reintermediation factors
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(Collis & Hussey, 2009) point out that research questions state the specific line of enquiry that the research will investigate and attempt to answer. Based on the research of the study, below research questions are formulated,
• Has the Sri Lankan travel agencies experienced disintermediation due to the developing e-tourism trends?
• What existing strategies are practiced by travel agencies to ensure that they maintain to reintermediate?
• What key factors can be identified as the reintermediation strategies to be implemented by travel agencies in Sri Lanka and the travel industry in general, in order to maintain intermediation and to retain the client base?
As an important step of the study the Hypotheses developed around the proposed model of the study which was illustrated in this section. and the same model is illustrated in section 3.4 which will provide a graphical illustration for the hypotheses of this
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and reintermediation is identified as dependent variable as well as a mediation variable which links the dependant variable Customer retention with the independent variables. These constructs are:
1) Product knowledge
2) Personal interaction
3) Differentiated product
4) High quality service and…
5) Co-existence with technology.
Above constructs are operationally defined in Section 2.3 of Chapter II. The hypotheses were developed based on deductions derived from the existing literature, and these hypotheses are to be proven in order to determine potential influences between the independent variables, the mediating variable and the dependent
people will not suited 27. land become dry Animal will die Water will gone 28 . plant more trees TASK 3 (page 11) 1. I live at Croydon north Melbourne 2. The location environmental issue in a lot of waste bag created 3.
For example, after WWI, the Verdun battlefield was abandoned and the remnants of war remained strewn everywhere. “Large expanses of agricultural land were never re ploughed due to the tens of millions of craters and unexploded shells lying on or just beneath the surface” (Hupy 3). Many of the villages that once dotted the region were never rebuilt. Eventually the barren, cratered surface became covered with a thick mass of shrubby vegetation. French officials believed the area was a wasteland and abandoned any plans for restoration (Hupy 3).
The reference material used to construct this investigation has been drawn from a collection of primary and secondary
This effect over the years can ;provide a more safe and healthy enviroment for future
The widespread destruction of the environment resulting from the gold rush, the neglect of the miners, and the decisions of investors to decimate the land for profit is thus
This leads the authors to perform a study with the attempt of
According to the results of this study, it was shown that
The cultural resources and structures aren’t the only things harmed by a disaster; the amount of environmental impacts can lead to the destruction of many ecosystems such as marshlands, lakes, and forests. Hurricane Katrina caused over 320 million trees to be killed and/or stripped bare, and thousands of litres of oil leaked from over a thousand pipelines and pumping stations. Researchers had claimed that a “significant surge” of oil was spilt into nature, polluting marshes, lakes, and even the ocean. The flood was so great that wetlands were ripped from their place and were floated out into the ocean. The organisms in the marshes could not live under such different conditions, so this led to many fish and bugs’ death.
Landslides may cause the loss of lives and properties. Deforestation causes the soil to lose its stability. Decreasing of trees causes there is lack of tree leaves to protect the soil from the collision of raindrops and also causes the lack of tree roots to hold the soil. Thus, the soil is exposed directly to the raindrop. The top layer of soil is easily washed away by the heavy rainfall.
The paper mainly focuses on the conceptual framework of Attachment theory as well as attachment style of a client with Self-esteem issues that helps in the case formulation and treatment plan in Cognitive Behavioural Theory (CBT). Attachment style can be explained as an emotional connection of one person with another. The aim of this research study is to evaluate an association between attachment theory and cognitive behavioural approaches, explicitly pointing out similarities as well as differences between both. For the research analysis, qualitative research methodology has been selected for which distinctive previous researches, books and journal article resources has been examined as the gathered evidences are based on attachment theory
(Jacoby, 1971; Jarvis & Wilcox, 1976). Dick and Basu (1994) propose that customer will be loyalty to the brand is the result of psychological processes and has behavioral manifestations. Therefore it should incorporate both attitudinal and behavioral. Satisfaction is recognized as an important element for loyalty in both the consumers and business marketing. Satisfaction with previous purchase experiences plays an important role in determining the future purchase behaviors particularly call as an effort-minimization strategy (Jones and Suh, 2000: Pritchard et al, 1999).
IDENTIFY AND RESEARCH A TOURISM ATTRACTION Introduction Tourism has experienced continued growth and extensive diversification and competition on the last decades, becoming one of the fastest growing economic sectors in the world and by consequence, one of the main income sources for many developing countries. “Every time we travel we are part of a global movement that has the power to drive inclusive development, to create jobs and to build the sustainable societies we want for our future,” says the actual UNWTO¹ Secretary General, Taleb Rifai. “This movement also contributes to build mutual understanding and to safeguard our shared natural and cultural heritage,” he completes. A sustainable and responsible approach to tourism means that neither the natural environment nor the socio-cultural organisation of the host communities would be compromised by the arrival of tourists.
Customer loyalty is one of the most important and critical factors for a company's success. Customer loyalty happens when customers have a great experience, and it leads to many benefits: loyal customers return for future business, refer friends and family to a business, and spread positive comments about a company through word-of-mouth advertising. With social media and the ease of rating companies. There are several factors that can influence customer loyalty. First the place and product, which means how easy is it for customer to access the place, Second is promotion There are many ways to promote the business, from pricing specials to free gift with purchase.
Our earth’s natural resources are rapidly dwindling and our environment is being increasingly degraded by human activities, it is evident that something needs to be done. We often feel that managing all this something that the government should
A time before the introduction of Internet, the consumer would visit a travel agency to review the tourist information, usually conveyed through the travel brochure, and select the options that most interested him. Today, one can no longer speak of this kind of tourism. The growing world population, evolution of tourist behavior and introduction of the internet has expanded the