Patient Reflection Paper
Patients expressed a cluster of mixed feelings on the behavior, responsiveness, time spent by staffs during various stages of stay, etc about the staffs. 25% of the sample patients expressed dissatisfaction regarding the way non clinical staff treated them. On the other hand, 95% and 80% of interviewed patients were satisfied with their examination thoroughness and information rendered by the doctor during consultation respectively. Additionally, 30% of respondents indicated discontentment about attentiveness of the staff during their stay. 15% and 10% of the interviewees reported to be dissatisfied with the waiting time before being attended and consultation time spent with doctor respectively. “The waiting was too long and I waited very long before I was attended to. I was in pain.” (P-1504)
Two of the respondents came up with appreciation for doctors. “The doctors are very nice. The doctor in charge took very special care of me. I am happy for this” (P-1411). But many also reported misbehavior and suffering because of negligence in
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“We can provide some staff or some specific corner in every ward. Some staff who can directly speak to the patient about their views. Questionnaire can be made and one person can check out the questionnaire” (AP-01). A group of doctors suggested on having dedicated manpower towards this system. Another doctor indicated towards the counseling corner. “To strengthen the feedback mechanism, we have already started a counseling corner, which goes on every week in all the units of O&G. So that time we invite the patient party that they can discuss problems with us directly. Instead of going to the nurses, they can discuss with us and talk to us” (ASR-01). A lower grade employee said she does not know about these and it should rather be between a patient and doctors. “This is all between patient and doctors. I don’t know all these.”
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