Reverse Logistics Essay
REVERSE LOGISTICS IN PHARMACEUTICAL DISTRIBUTION
Prepared for Bela Distributors
Prepared by
Group I2
Section-2
MNCN – 2
T. A. Pai Management Institute- 576104
March 09, 2015
ii ACKNOWLEDGEMENT
We take this opportunity to sincerely thank Bela Distributers for entrusting us with this project work on ‘Reverse Logistics in Pharmaceutical Distribution’. It was a great learning and a challenging experience to be a part of this project.
We are extremely grateful to Mr. Bhavin Patel who guided
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Following set of people were chosen for our data collection:-
• Distributor
• Warehouse manager at Bela distributer
• Area manager of Franco Indian Pharmaceutical
• Retailers
We took reference of various research article on reverse logistics in pharmaceutical industry to understand the basic process. We also asked few of the patients in Manipal to determine the disposal pattern used by them for the expired medicines.
Findings:
The ‘As Is’ Process
An ‘As-Is’ process in the business process typically states the current process of the business process being carried out in an organization. The main purpose of putting the 'As-Is ' process is to state or know how the business process is currently being carried out in the organization.
The various stakeholders chosen for the process of reverse logistics are:
1. Customers – Customer will perform the task of customer returns. In retailing, returning is the task performed by customer. They give back the previously purchased merchandise to the retailers. While giving back these merchandise customer can claim for a cash refund, exchange of another item (identical or different) or a store
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