Rhb Bank Case Study

INTRODUCTION

The company that our group members have choose is RHB bank. RHB bank is one of the biggest financial services group in Malaysia due to its long time history, its famous products given and the customer services. Many kind of the products and services has been provided bt the RHB bank such as retail banking, business banking, transaction banking, investment banking, offshore banking, Islamic banking as well as treasury. The head office of the RHB bank is at Kuala Lumpur, Malaysia. The location for head office is Level 9, Tower 1, RHB Centre, Jalan Tun Razal, 50400, Kuala Lumpur, Malaysia. If you want to get any information of the bank by phone, you can call [phone] or fax to this number [phone]. The area that RHB bank

In 24 August 1994, RHB Capital Berhad was incorporated as public limited company under the name of DCB Berhad in Malaysia. RHB Capital Berhad had been listed on Bursa Malaysia as a main market on 29 December 1994, replacing the DCB Bank Berhad, pursuant to a restructuring scheme undertaken in 1994. It assume its present name on 16 June 1997. In 1997, Tan Sri Rashid Hussain have purchased Malayan Banking in Kwong YIk Bank and the bank had merged with the DCB bank which has been under the RHB stable since 1993 . On that time, the biggest bank merger in the country’s history formed RHB Bank Berhad., third largest financial services group in Malaysia . On that year also, the bank have also start the RHB Online Bank Services which allow the customers to get the services by computer or phone. And on this year 2015, Datuk Khairussaleh Ramli has been appointed as the Chief Executive Officer and Managing Director of the bank by the banking and financial services group RHB Capital

CEO is the one who got the right and power to set the goal for the company and all of the employees work for that goal. But how the CEO in RHB bank use this theory in their company management? People will performs better when some of the goal set has been achieve. So, the manager have to set a goal for the employee to achieve and make sure that all of the employee understand the role they play. These can make sure that all of the employees do their duties and the company can run well. Besides, feedback is also important in this theory. Without a feedback channel, it is impossible to give the employees chance to change their required behavior. The manager of the bank should always keep track with the employees’ performances to let the employees to understand the effectiness of their work. A feedback on the short term objectives help to sustain motivation and commitment to the goal. A group goal can also be set by the manager of the bank. The relationship of the group goal and the individual goal will effect the group performances also. By working in a group, a correlation exists in the sharing information within the group and the group performances. In the group goal, a feedback from every participants is important and needed to improve the group performances and motivate all of the participants to achieve the goal. If the company always get the feedback from the employees, this will make the employees