Rightway Auto Repair Case Study

To begin with Rightway Auto Repair is a family operated business that provides full service automobile mechanical repairs to its customers. The family decided to enter into this business venture as entrepreneurs who noticed the opportunity and took responsibility for providing for its resources. Hence it opened its first store in the year 2008 with one employee and two service bays.
The First aspect related to the business is of an entrepreneur who is responsible for the planning and organizing of the business, and based on how customers appeal to the business the entrepreneur decides the future growth for the organization. As quoted in the text, “If their idea is viable and entrepreneurs do attract customers, then their business grows… (Chapter 7, page 189)”. If

In terms of Rightway Auto Repair the demand for it increased over the years and the company decided to expand as stated in the website, “In the last three years, it has grown to its current three-bay facility with three automotive service technicians.” (About, website). The growth of the business illustrates that the company was able to communicate with its customers and advise them of the necessary repairs required for their vehicles. Also, as the company grows the customers also increase hence it becomes difficult for one employee alone to provide for each of their needs. Thus, with the growth in the business the company also decided to hire more employees (service technicians) that would help the customers in need. Other than this, when a business grows it also grows in terms of technology and the changes in technology can sometimes act as a challenge for a growing firm however, Rightway Auto Repair frequently gets its staff trained in