Ritz Carlton Hotel Analysis
The Ritz-Carlton Hotels
"Happiness is a by-product of an effort to make someone else happy." Greta Palmer, Author and Editor
"We see our customers as invited guests to a party, and we are the hosts. It 's our job to make the customer experience a little bit better." Jeff Bezos, Founder Amazon
Introduction:
The Ritz-Carlton Hotel Company has achieved so much fame in their marketplace that they have attained what is referred to as “The Ritz Mystique.” Among the grand hotels of the world, The Ritz-Carlton hotels and resorts are famous for luxury, spectacular surroundings and
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This logo was created by Cesar Ritz. In1965. There legendary service and the extraordinary experiences who deliver which is based on their Gold Standards. This includes the Credo, Motto, Employee Promise, Three Steps of Service and 12 Service Values. Around the world, each property begins every shift with a Daily Line-Up, a unique Ritz-Carlton tradition that reinforces the importance of each Lady and Gentleman in our commitment to serving our guests. During the Line-Up, they focus on learning and development, the Gold Standards and important information that prepare each Lady and Gentleman for performing their role to the fullest. One of only a few companies in the world to give their employees a promise in writing, and strive to demonstrate it every day. There promise states, The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced and individual aspirations are fulfilled” and putting Ladies and Gentleman in the first place. At The Ritz-Carlton it incorporates social and environmental responsibility into the way of business they do. Their commitment is to “Expand Global Citizenship” is highlighted through the Community of Footprints program. Ladies and Gentlemen have the opportunity to impact the lives of others in their communities by participating in projects that make a meaningful difference through child well-being; hunger and poverty relief; and environmental responsibility. The Ritz-Carlton usually stays on the
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