Board of Directors As per the Power/Dynamism matrix (Fig 1.2.2 in the audit) board of directors fall under the category high power and high dynamism which means hotel needs to pay their attention mostly to them because they are powerful and their reactions are difficult to predict. The Board of Directors of Hilton, Hotel Developers (Lanka) PLC is committed and takes responsibility in maintaining high standards of Corporate Governance. It is the responsibility of Hilton to uphold the highest standards of business integrity, ethical values, transparency and professionalism in all its activities with them. Phillips, Robert (2003) authors have discussed main responsibilities of Directors. Accordingly in relation to Hilton Colombo it can be derived as follows.
The hotels system ensure that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations for example guest room reservation in hotel to confirm reservation. Main role of the MIS plays the role of information generating, communicating, problem identifying and help in the process of decision making in Hilton Hotels. It’s also help to evaluate their business and understand their competitor market, customer need and demands. E- Business major refers to promote their business and promote their special products in the
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As per David K. Hypes GOPPAR as such is seen as the most prominent and efficient tool use now days in hotel industry as it takes into account the cost that is spend in earning the room and non-room revenue. (It allows to satisfied or sometimes exceeds the set target or bench mark that is said by a property which helps in establishing focus and strategic analysis for further progress. According to ( ) GOPPAR has becomes a field topic of discussion for corporates and CEO of the company for deciding on their profit circle with respect to different areas which has now enlarged to a bigger picture of concern whenever deciding on the profit or loss of the organization. As checking on the flows of the staffs working under the operation and sales section as one consider the cost and the other relies only on the profit without checking on the income incurred as cost (James A. Bardi, 2012). As per Allisha A. Miller GOPPAR helps the hotel in understanding its fluctuating cost of different department which could be taken into consideration as increasing the revenue in the long term by controlling the extra cost incurred, gross operating profit does calculates the hotel’s total revenue through expenses (that could be directly controlled by the
2. Every Regent Residence should offer service combine the ultimate in luxury living with an exceptional ownership investment opportunity while Regent Galleria gather the world’s finest fashion, jewelry and lifestyle brands in one place for an undeniably upscale and exclusive shopping experience. “ 3. Create the Regent Experience for every customer with Our highest principles: the Tao of Regent---- "To SERVE as we would like to be served. To HEAR without being told.
Introduction Every hotel has a certain set of standards that help the hotel reach their full potential. These standards help the establishment to meet or even exceed the guest needs and the organization’s objectives and goals. There are also different factors, tangible and intangible elements that will also influence on the guest’s interaction with the staff as well as the guests’ expectations. This report will be discussing about similarities and differences of the philosophy, target market, the Room Division products being offered at the Raffles Hotel and the Four Seasons Hotel. Body The Raffles Hotels and Resorts’ philosophy is to deliver emotional luxury and thoughtful, welcoming and graceful service.
Success full candidate is flexible with relocation, should be able to lead his/her staff and attract the best talent in the industry, ensure smooth day-to-day operation of the hotel and cultivate the ultimate guest experience. Key responsibilities and duties: Other responsibilities and duties may be assigned • Ensure that the hotel and client financial obligations are met by maintaining and managing of statistical and financial (e.g. Budgets, Profit & Loss, General Ledger) records of the hotel’s operations • Ensure to maintain the brand and strive for better positioning in the market • Offer guidance to management team in order to operate at the highest standards and services • Ensure that the hotel operate within the compliance of health and safety
Other than that, the mission of the Hilton hotel is creating heartfelt experiences for guests, high value for owners and a positive impact in their communities, meaningful opportunities for team member in order to be the most hospitable company in the world. (Hilton, 2017) Aside from that, the mission of the Mandarin Oriental is to completely satisfy and delight their guests. Mandarin Oriental is making a difference every day and they are continually getting better to keep them the best. Moreover, Mandarin oriental has seven guiding principles which are making the guests feel happy, working together as a team, always show enthusiasm, being the best, delivering shareholder value, following the rules and always responsibility. ( Mandarin Oriental Hotel Group,
(B, Vermaat, and Shelly, 2011) Hotels are basically focused on service as a product that they offer. Management information system enables hotels to provide information for a decision support process of management. As well as, it assisted the organization to achieve the business aims in a most well organized manner. Despite the decision making is not limited to a specific level, for globalized company like IHG hotels for instance, the management information system is expected to aid all levels of management in leading the business operation. 1- It allows hotels to assist themselves and identify and show weaknesses of the hotel revenue reports, staff employee reports, sales reports and so for.
The hospitality, integrity, leadership, teamwork, ownership and now are their value. Hospitality is passionate about delivering exceptional the guest experiences. Integrity is to do the right thing, all the time. Leadership is leaders in their industry and in their communities. Teamwork is team players in everything we do.