Robotic Process Automation Case Study

Best Practices for rolling out Robotic Process Automation within an organization

Introduction: Robotic Process automation (RPA) is an application of technology that uses a computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

RPA “robots” are revolutionizing the way we think about and administer business processes, IT support processes, workflow processes, remote infrastructure and back-office work. RPA provides dramatic improvements in accuracy and cycle time and increased productivity in transaction processing while it elevates the nature of work by removing people from dull, repetitive tasks.

As an

Prone to human error

7. Business case potential costs

8. Not subject of ongoing optimization.

Organizations have to be very vigilant about how to implement/introduce RPA within the organization as we might face some resistance from the department just for all the natural reasons (similar to what we see in terms of outsourcing). So it is also important on how will RPA be received by a group/department like will there be receptivity, co-operation, collaboration.

One of the important points to consider while assessing a process for RPA is the IT and Security evaluation. We will need to set up a security and compliance governance framework ensuring early identification of any compliance or security related concerns such that the automation process can be tailored to meet all these needs. This is one of the advantages of the RPA that it is very agile and can be modified as per the requirement at hand.

When an organization is in the initial stage of implementing/introducing RPA, it should focus on getting the service for RPA from the third parties, but once an organization is mature enough by implementing RPA in a number of process it can focus on becoming more independent in deployment of RPA for further

have to a part of center of excellence.

Having a governance model and a defined guidelines for assessing the process suitable for RPA will catapult the ability of an organization to implement RPA. Establishing metrics in terms of success is critical and how it is communicated to different business groups along with the management.

Here are some points to consider while implementing RPA across the organization:

a) Maintainability and reuse of software robots: When we create the RPA scripts in such a way that uses the user interface of an application, if the user interface of that application changes, all the script that use the application must change as well. This can make maintenance challenging. For example in the RPA runs over the SAP application and the user interface of SAP gets updated, the scripts used to develop RPA will also need to be updated. Therefore, such scenarios have to be considered while developing an RPA for any