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Interpersonal Skills In Management Case Study

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1. Many people say that organizational behavior (OB) is the "soft" part of business, implying that it's an easy subject and not as hard as the technical and statistical analysis of finance and business forecasting. However, others say that "people" are much more complicated than numbers. What is your take on this? What does this imply for the study of OB and the role of interpersonal skills in management? I believe organizational behavior and technical and statistical analysis of finance and business forecasting are both crucial for a business to succeed. In my opinion, neither is harder or easier. Organizational behavior could indeed “be seen” as the soft part of business, but I think it is more complicated than it looks. In a business, if management has knowledge about organizational behavior principles, management will have a strong influence over the employees and employees will show positive behavior at work. As Peter Drucker stated, the important principles of an effective organization leaders are competency, character, compassion and community. I agree with Drucker because these principles are fundamental for any management or leader because they need to show capability for their work, the correct personality towards work and clients and concern about their employees and coworkers. When a manager demonstrates these principles, and understands the correct psychology of each employee, then he will have positive influence and he will be able to motivate their employees the proper way. The employees will succeed, and business will have a competitive advantage. Furthermore, the study of organizational behavior must be learned and implemented by any individual who wants to be an …show more content…

The textbook says that it is important for managers to combine "intuition" with the systematic study of organizational behavior and management, including evidence-based management. Why is this important? How does this differ from the idea that management is "common

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