Customer satisfaction : Always we put in mind our customer needs and wants, because this what is each costumer is looking for, but sometime this is not easy because costumer always looking for low price and high quality, and good managers can balanced the amount of performance and make costumer satisfy . Time and the atmosphere of the restaurant will influenced the customer satisfy, because all customers looking for good service in the exact time, as well as the quality of the food and the service provide. Capacity planning : how successful restaurant use of resources to produce satisfactory goods and services to customers and to achieve success, for exam bale the size of the restaurant and the number of chairs, also the number of meals and drinks that have been served per a day. Location : one of the most important factors is where the restaurant would be, because always the good location will attract the costumer, for example restaurant in the down town during the weekend will have large number of customers, because people will be around this area by a lot of numbers, most of restaurants in these areas get high profit if
Nowadays, hospitality industry is growing up in the world. Hospitality industry create benefit, cycle money in economic that including lodging hotel and restaurant. Hotel and restaurant are popular in everywhere and important for tourists or people who stay away from home. People want to travel, stay, eat for safe their life and fulfill of need but they want good service, good relationship of service provider as well. Symons,(2013) The risk of restaurant and the fate of hospitality from case study that the meaning of hospitality based on the difference of the household and other social organizations or institution which are actually the main features of the households have a joint meeting of needs.
The logistical innovation and back-end sophistication has opened delivery options for many chains and restaurants that haven’t offered delivery before. Figure 1 illustrates the disruption of food delivery industry from focus on Grocery stores and delivery to meal deliveries. Deliveroo focus on Meal deliveries and it follows niche market strategy. It has created a competitive advantage through differentiation by providing logistic service as quoted below. “While Deliveroo does deliver food to the home, according to Leonard Picardo, Director of Marketing and Corporate Relations, Deliveroo is going after a very different market from that of Just Eat and Delivery Hero.
This type of help can take the form of a vendor managed inventory (VMI). The TOC distribution link simply extends its buffer sizing and management techniques to its customers’ inventories. Doing so has the effect of smoothing the demand from the customer and reducing order sizes per SKU. VMI results in better availability and inventory turns for both supplier and customer. More than that, the benefits to the non-TOC customers are sufficient to meet the purpose of capitalizing on the decisive competitive edge by giving the customer a powerful reason to be more loyal and give more business to the upstream link.
Ngahu cites that any good service rendered to a customer in the process of selling a product or service keeps the customers keep coming back to the establishment. Customers share their good experiences in the establishment through the words of mouth. After they visit an establishment, specifically a restaurant, they tell others about their dining experience with the restaurant. They share their positive and negative experience and this make others visit the restaurant, too. When customers visit restaurants, they may give compliments or complaints based on their dining experience.
This can be achieved by following creative process. First, they can ask customers opinions and their suggestions about the snacks that they desire to be served in the restaurant or any kinds of services they wish to be presented. Furthermore, Rajiv can have customers idea through his staff since the staff are more closed to the customers , so they know what satisfy the customers and what are their needs .In addition, He can get ideas from the competitors actions and customers’ responses of those actions can be sources of ideas
Moreover, performance factor (hybrids) lead to satisfaction if performance is high while it causes dissatisfaction if performance is low (Fuller & Matzler, 2008). This theory has been validated by empirical studies and could provide an additional perspective for understanding the effects of restaurant attributes on customer
8. One of the first issues that Panera needs to address is the extensive range of competitors they are dealing with and the marketing approach they have with consumers. Currently, Panera is competing with companies in the “specialty food, casual dining, and quick-service establishments operating nationally, regionally, and locally”. This broad differentiation strategy they are employing is causing them to go head to head with many other powerful restaurant businesses and can cause consumers to be confused on exactly what kind of establishment they are. Are they a quick and easy place, or one where you take your family and spend an hour there eating?
Pizza Shops In the event that you have quite recently moved to another zone, and you have dependably had an exceptional spot where you went consistently for pizza, you are most likely looking for a substitution. You won't not discover anything very like what you had, but rather in any event require a spot where you like the menu, the value, environment, and taste. You likely think the menu is a critical piece of a pizzeria. Despite the fact that you and your family adore pizza, that won't not be what you arrange each time you go to your most loved pizzeria. You will probably need to discover a spot that offers an assortment of servings of mixed greens, pizzas, pastas, and other most loved Italian dishes.
What is the value created by the hospitality organization? The relationship of Customer Value between costs and benefits conclude into a simple equation: Benefit ? Cost =Customer Value The inclination of the customer willing to pay for a product that meets their criteria for the happiness is in direct relation to their level of satisfaction. By understand the customer?s wants and needs to maximise the potential customers is the challenge. As we expected that the customers are highly susceptible in purchases.