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Principles Of Hospitality Management

1676 Words7 Pages

The increasing area of business sector has benefited many working sector in potential growth and development since the last few decades. In the previous time, the hospitality sector was meant to be linked with hotel and tourism business only. However, the increasing development and innovation has helped the sector to increase their working range in the market. The research paper aims to evaluate the role of quality management in regards of enhancing organisational practices and performance. The research further intent to evaluate the principles of hospitality management to individually discuss them and help the organisation amend and implement their working strategy that meet the international working criteria.
These quality management principles …show more content…

In other words, quality management help the organisation to set up their working standards in regards of the global hospitality sector in order to continuously improving their service quality in regards of their internal and external working. In regards of St Vincent University, it is observed that it is important for the management of the hospital to maintain their quality services, as they have to deal with patients initially. Any flaw or defect in their services especially in food services might affect the health of their patients that will directly affect the reputation of the hospital in regards of ethical and legal issues. It would be beneficial for the hospital to evaluate their internal working from time to time by means of total quality management to increase the effectiveness of their services and enhance their reputation among their potential consumers (Duckett & Nijssen-Jordan, 2012).
Principles of hospitality management
There are several principles of hospitality management that help the organisation like St Vincent Hospital to focus on the global hospitality management principles in order to maintain the sustainability of their organisation. These principles include,
Principle 1 – Customer …show more content…

In case of St Vincent hospital, it is more important for the organisation to focus on their service quality and the needs and necessities of their consumer or patients in order to help their patient get what they want. Consumer service in quality management is one of the most important principles for organisations like St Vincent as an excellent consumer service help the organisation to attract consumer towards the company by giving them on call first class services. In case of St Vincent hospital, it is important for the management of the hospital to evaluate health status of each and every patient before providing him or her anything for use or eat. It is seen that patients normally crave the things or food that are prohibited for them. Having knowledge about pros and cons of different patients would help the management of the organisation to remain consumer focus (Borckardt, et al.,

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