On-The-Job Training In The Hospitality Industry

Introduction
1.1 Background of the Study
Training is the action of teaching a person or animal a particular skill or type of behavior. Training is teaching, or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one 's capability, capacity, productivity and performance. (Oxford Dictionary, 2005). People within many professions and occupations may refer to this sort of training as professional development. Professional development achieved through training is often divided into ‘Hard Skills Training’ (such as Computer Skills, Language Skills, Statistics, and others) and ‘Soft Skills Training’, ‘dealing’ with more intangible skills as interpersonal communication, leadership, decision skills, and problem solving.
There are various types of training and on the job training is one of them. The on-the-job training method takes place in a normal working situation, using the actual tools, equipment, documents or materials that trainees will use when fully trained. On-the-job training has a general reputation as most effective for vocational work. It involves employee training at the

“Hospitality industry is made up of thousands of exciting organizations including hotels, restaurants, food service management, fast food, coffee shops and pubs, bars and nightclubs. It involves an array of job roles from waitressing to event coordination, and management positions too. It’s an industry that offers a unique working environment, and as it is public facing it offers a sociable and dynamic working life (Hospitality Guild, 2012). As the nature of this industry is based on service, the role of people is significantly highlighted. Hotels have been providing food, beverage and lodging facilities and other services for its