Room Division Management

1748 Words7 Pages

Introduction
Hotel operate 24hours a day, 7days a week, 365 days a year. To ensure run a hotel smoothly, there are different type of departments with their own tasks to handle and solve different situations and problems. After guests check in at the front counter, hotel rooms will be the first place where the guests go to. This meaning hotel rooms will be the first impression to the guests. The standard of the hotel rooms are important because it will influence guests expectation whether failure or meet the guests expectation.
Room division operation is one of the main department to operate a hotel business. The room division operation have a strong relationship between front office operation and housekeeping operation (Hasan, 2011). The business …show more content…

Housekeeper should regularly check on the cleanliness of the room and be alert to the surrounding of the room to avoid accident or incidents happen (Hotelier, 2013). Most of the five star hotel room are controlled by well-experienced housekeeper. They will ensure the room clean and control the quality of the room product. Normally it will take more than 30min to clean up a room (Harwood, 2013). In order to ensure the quality of product is not changed, the housekeeper will ensure that the product is well presented and the condition of the room is consistently clean and …show more content…

In order to determine the hotel room standard, the housekeeper need to always be aware of their services and the quality of room product. This is because these two factors are the key factors in ensuring the level of satisfaction of guests. Thus, providing an excellent services and quality room product able to deliver a great accommodation experience for guests. As the customers experiencing great accommodation a particular hotel, they will visit the hotel for their next trip or even recommend to their friends and family. The image of the hotel will enhance as well as its popularity keeps increasing. It is quite subjective when it comes to judging a great accommodation experience. This is because a good or bad accommodation experience is not only based on what and how the room product presentation is but others factors are taken into consideration as well. For example, the atmosphere of the hotel, the comfort and safety level given by the hotel, and so on. It is not an easy task to satisfy everyone’s ideal accommodation experiences as different customers has own preferable accommodation environment. When a hotel room meets a customer’s expectation, the customers are willing to pay the expensive bill just to have the value of the room. Besides that, if the service standard is failed, customer will not going

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