The departments that fall under Rooms Division manager are the Housekeeping and Front Office department. The Front Office provides the guests with first impression while the housekeeping provides the guests with lasting impressions. This is why it is vital for the Room Division Manager to attend weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping. Not only is the Rooms Division Manager responsible to see to the comfort and safety of every guest that visits the hotel, he is also responsible to hire competent staff and make sure they are trained to care for the guests in the way that is expected. Rooms Division Manager- The position’s main duties include spot checking of hotel rooms to ensure hygiene and safety standards are always met, plan and authorize all leave schedules of staff, as well as control of expenses and budgets set.
1. To assure viable living of guests, both housekeeping and front office must teach each other of changes in a room's status. Knowing whether a room is included, exhaust, on change, out of demand (OOO), under repair, or practically identical for true blue room organization 2.There should be coordination to clean front office open ranges. 3.There should be coordination among housekeeping and front office division to share information on inhabitance levels which gauges inhabitance for the year and makes it less requesting to draw up a financial plan, set up standard stock levels and gauge required staff quality. 4.There ought to be coordination about the room report consistently and housekeeping irregularity report.
What are your responsibilities in this position? ➢ Supervise the activities of the business, and manage the employees, Review financial reports, sales reports, and activity reports. Implement goals, policies, objectives, and procedures of the business. Direct staff requirements, with appropriate routes for pest control operators, hiring, training, and firing. Monitor the business activities for cost effectiveness, and to generate a profit.
1.0 Introduction Housekeeping department can be considered as hotel ambassadors because of their dedication and responsibility in maintaining the hotel's image. (Housekeeping, 2016) The importance of housekeeping in the hotel is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding. (Firdaus, 2011) Housekeeping departments include a variety of job titles. The department will generally have a director of housekeeping, sometimes called the executive housekeeper. This employee is responsible for managing the department and its employees.
· Business center: this section is for providing secretarial job of guest. -Food & Beverage service department: Its functions are: · To facilitate food & beverage facilities to the all guests. · To facilitate food & beverage for gatherings, conferences, meetings, theme parties etc. It includes: • · Restaurant • · Room Service department • · Banquet department • Bar & lounge -HOUSEKEEPING DEPARTMENT Its functions are: • To deal with the cleanliness of rooms, and the inn building and its furniture and decorations. • To keep up the material space for upkeep of room cloth, eatery's material and so
Job Description of Executive housekeeper: The executive housekeeper is the head of the housekeeping department of any hotel. His top most responsibility is to upkeep al the guest rooms and the public areas of the property. He is also responsible for the supervision of the employees , hires and fires any staff directly, does all planning and also assigns work ,trains fresh recruits, also inspects the housekeeping requisition supplies and audits them and also responsible for taking care of budget and controlling the budget for the department. Some of the normal duties and responsibilities of an executive housekeeper are as follows: • Ensure that rooms are made as per company standard. • Formulate the yearly budget for housekeeping.
These are just a few of the responsibilities of the front office manager. The front office is a pivotal point in communication among in house sales, delivery of services to the guest, and financial operations. The position requires an individual who can manage the many details of guest needs, employee supervision, interdepartmental communication, and transmittal of financial information. The person who holds this exciting position can develop an overview of the lodging property with regard to finances and
• Safety and security- Ensuring safety of the guest as well as their belongings is also a major task for the housekeeping executives. 1.3 Functions Housekeeping overall focuses on cleaning and maintaining the rooms, public areas, lobbies etc. all of this ensures promotion of a comfortable, attractive and hygienic environment for the guests. Bed-making also comes under the functions of accommodations as well as provision of guest supplies keeping in mind the modern trends and changing needs of the customers. To ensure clean and hygienic environment not only extending to hotel properties, but also to guest properties is also taken into consideration by the Laundry section of the housekeeping.
I’ve worked with front office department for four months during my internship, I would say that the front office is the most important department in the hotel, it is like the face of the hotel, and this department is facing directly to the guests. The job of front desk officers is not just doing check-in and check-out for the guests, they have to check booking or make bookings for guests, they have to check the payment, they have to put the guests’ information into system, they have to answer all different kinds of questions that guest ask, not just in-house guests but also those who call to the hotel. If have some problem, officers need to solve these problems or contact to other department to deal with it, also, if the guest is the member,