Sales Force Case Study

1020 Words5 Pages

Sales Force Questionaire

Professionalism

1. Do you respect and follow the customer deadlines? (Please select only one )

a- I plan my timeline according to my customers b- I mostly plan my timeline according to my customers, depending upon my internal schedule c- I prefer to plan my timeline depending my readiness and preference but I inform customers d- I plan my timeline regarding the case importance due to dealing too many customers.

2. What would you do if there was a delay due to some internal reasons?
(Please select only one)

a- Immediately inform the customer, take responsibility and try to fulfill the commitment in a short time response not matter what. b- Inform customer and explain the reason for the delay which is not …show more content…

What would you do if you know a customer calls you for a reason not related to sales?
(select only one)

a- Usually not take any calls, after your job is finished b- Always pick up the calls and be ready to resolve any queries c- Guide him to the right person in the organization
13. What would you do if your know customer calls you for a product doesn’t exist in ZG product list?
(select only one)

a- I tell my customer that ZG doesn’t supply the product b- b- I try to direct him/her to the similar product that could be used instead c- I guide my customer for the product even though we don’t supply because I want to make sure it would solve my customer problem.

14.Do you think it's important to be the first contact person for the customer, even after the project is completed? (Rate on the scale of 1 to 10, 10 is maximum)
1 2 3 4 5 6 7 8 9 10
15.Do you think your customers find you trustable for the products/service you supply?
(Rate on the scale of 1 to 10, 10 is maximum)
1 2 3 4 5 6 7 8 9 10
Group 2 – ZG Customers

Professionalism

1. Please rate the salesperson for pre-meeting readiness.
(Rate on the scale of 1 to 10, 10 being

More about Sales Force Case Study

Open Document