Sanctuary Health Case Study

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Sanctuary Health Handbook Issue 2, June 2015 QF165
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Sanctuary Health Handbook Issue 2, June 2015 QF165
Contents
03 - Welcome to Sanctuary Health
04 - Code of Conduct
05 - Before you start an assignment
05 - Appraisals
06 - Uniform Policy
06 - When on an assignment
07 - Timesheets and Payment
09 - Patient/Service User Records
09 - Code of Practice when working within a patient/service user’s own home
10 - Handling violence and aggression
10 - COSHH
11 - RIDDOR
11 - Risk of Incident reporting
11 - Fire safety
11 - Moving, lifting and Handling
12 - Health and Safety
12 - Complaints reporting, handling and management
13 - Infection Control
13 - Hand washing
14 - MRSA (Methicillin-Resistant Staphylococcus Aureus)
14 - Sharps injury / blood splashing
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Record any adverse reactions to or problems with treatment on: prescription charts, case notes and treatment sheets.
Do not remove case notes from location you are working in or send original case notes to other locations.
Code of Practice when working within a patient/service user’s own home
All sections of the Sanctuary Health code of conduct apply when working outside of a hospital, trust or client location, for example working within a patient/service users own home.
When providing care outside of a hospital, trust or client location, the client you are working for will have adequate arrangements in place to assess any potential risks. However you will not always have access to immediate support from colleagues if faced with difficult or hostile situations.
Special arrangements will be made where necessary if high risk visits require that you will be accompanied by a colleague or security officer. Please adhere to the following guidelines to minimise the risk of incidents occurring:
i. Check that you are suitably insured for carrying out home visits before accepting the duty. ii. Always wear your identification badge. iii. Always carry a means of contact, i.e. a mobile
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Report incidents that have occurred or potential causes of incidents. This will ensure that any lessons learnt can be fed back into risk management processes.
Handling violence and aggression
Workplace violence is defined as “any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well being or health” (European Commission SG V 1997).
Violence, abuse, threats, harassment and aggression towards staff is unacceptable. Managing them is the responsibility of the Hospital, Trust or client you are working for, and yourself.
Personal security is the responsibility of every member of staff. You must always behave in a manner to ensure your own safety and security, especially when working outside of a Hospital, client location for example in a patient’s home. (See Sanctuary Health Code of Practice for working within a patient’s/service user’s home).
You are under no obligation to put your own safety at risk and must withdraw yourself from any situation you feel is unsafe then seek advice from your line manager regarding continuing treatment.
Different clients will have their own strategies on handling violence and aggression and on what to do if you believe there to be a risk; these must be adhered to at all

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