Sarah Is The Manager Of A Physician Billing Department
Introduction
Sarah is the manager of a Physician Billing department. The billing department was struggling when Sarah came on board. One of the first things Sarah did was ask the employees what they needed to do better at their jobs (Hess & Cameron, 2006). Sarah believed that the people doing the job are who knows best what they need to do a good job. Sarah’s leadership is based on the values of humanity, individuality, engagement, involvement, life, significance, and play contributed to change in the billing department. Sarah’s role in the change has produced an increase in production, efficiency, employee gratification and performance (Hess & Cameron, 2006).
Reflecting a Leader’s Values
The actions that Sarah took when she first came
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Sarah was not exempt from helping out. Sarah helps out answering phones and whatever else needs to be done to help the group. If a person does not understand the task they have been assigned, Sarah will sit with the employee to help them learn. Sarah is very much for engagement in the group. If she sees someone slacking, she suggests motivating the person to improve or encourage them to move on. Deep engagement is of utmost importance to Sarah (Hess & Cameron, 2006). Leaders may have the title of leader, but being engaged with the team and being a team player is very important. Sarah also allowed the employees to interview and select new employees. This showed trust in the people she was …show more content…
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