INTRODUCTION HOSPITALITY is the term referring to cordial and generous reception of guest’s, Indian believe the guest is like God. Indian hotels are with this heritage. The first Commercial hotel in India The Taj Mahal Mumbai was built in 1903. A Hotel may be defined as a place that offer accommodation food, and beverages at a cost that enables it to make a perfect. Hotels are classified on the basis of then location, size of property Target market, theme and level of service but India hotel Industry follows the star rating system.
Group was formed by Jamshedji Tata in 1886. IHCL popularly known as ‘Taj Group of Hotels’ have a century old history and has played a major role is putting India on the Global hospitality map, since its inception in 1903. Though it caters to a wide range of modern hospitality products and services, the group’s origin is deep rooted in our Indian culture and heritage. With over 132 hotels and resorts in 80 different locations in India and abroad, IHCL is the leading hotel brand in India. It has expanded its presence also into markets outside India - Shri Lanka, Maldives, Malaysia, UK, USA, Africa, Bhutan and Middle East to name few (Exhibit
Part A2: Cleaning Plan The cleanliness of a hotel can be considered as one of the most important tasks. The housekeeping department is responsible for ensuring that most areas of a hotel are spotless and that these areas are cleaned on a regular basis. Areas that the housekeeping department are responsible for are the bedrooms, bathrooms, and all public areas. Restaurant, dining and kitchen areas are not covered by the housekeeping department but rather the staff working in those departments. The act of cleaning is important because it helps to control infections from being spread and to prevent contagious viruses from being spread.
The coordination of housekeeping with the restaurants and banquet halls is mainly concerned with the provision of linen and uniforms. The linen room supervisor, under the supervision of the executive housekeeper, needs to have sufficient stock of clean napery to meet the demands of the F&B department’s restaurant and banquet functions. On his/her part, the restaurant manager should ensure the time set for the exchange of linen is expected; that linen is not lost or misused ; and that intimation of forthcoming banquet functions is conveyed to housekeeping well in advance. Besides extra/special linen, housekeeping may also have to arrange for flower decorations for banquets. Coordination between the 2 departments becomes particularly necessary in the case of room service, so that friction does not arise over matters such as waiters not collecting trays from guestrooms or room service staff leaving soiled trays in the corridors or causing extra work through careless spills on the
(Housekeeping Department Duties (pg.1), 2016) In hotels, accommodation tends to be the largest part of the hotel. The housekeeping department takes care of the cleanliness of all the rooms in the hotel. The hygiene factor must always be presented in the hotel in able to give good first impression to the guest. (Importance of the Housekeeping Department, 2012) The system of operation in housekeeping department The purpose
Responsible for registering, checking-in and out the guest, securing payment, assisting guest with their needs and complains, determining room availability and selling additional rooms. Housekeeping: largest department in terms of employees, responsible for maintaining cleanliness and appearance of not only the guestrooms but also all the public areas in the hotel. If housekeepers weren’t able to finish a certain number of rooms within the given timeframe, the front desk agent wouldn’t be able to update the room status and sell the rooms for occupancy. Uniformed Services: consists of the valet, concierge, security and bell staff, Responsible for ensuring the safety of guest, employees, hotel assets and property. Greeting, assisting guests with their needs e.g.
• Resolve customer complaints and improve the process. • Ensure compliance with regulations given by authorities such as environmental protection laws, labor law as well as health and safety regulations. • Keep licenses and permits up to date. • Always keep the Hotel clean and comfortable for all guest and staff. • Continuously strive for improvements and upgrade personnel
A few of the challenges faced and their resultant reactions are mentioned as follows: * State and Government Laws: To lessen the contamination in the environment, the government has formulated some mandatory lawful ruling that the accommodation industry should follow; Hyatt hotels remain loyal to the rules and regulations, performs better than expected and focuses on additional ecological activities to be ecological. Kemp (2007) and Goodno (2003) has given a suggestion that Hyatt Hotels have implemented a strategy about legal regulations for themselves as well as anyone else, focusing on ecological advancement for the environment. * Attitudes of members of staff: Generally it is difficult to engage the members of staff into observing environment management measures. It is due to the staff not being interested at all times to contribute because of their existing duties and responsibilities and work related pressure. This reason leads Hyatt Hotels an opportunity to make its staff interested in adopting healthy and clean habits.
In this new era verbal and non verbal communication is well executed in the hospitality industry. Compelling communication skills are important in a hotel industry. A few hotels spend amount of money on training their staff. Good communication skills are a learned art and thus hotel industry are focusing to train their employees. Excellent communication skills improve guest service and it conveys that you are listening to your guest and valued them.
INTRODUCTION TO HOUSEKEEPING DEPARTMENT The Housekeeping Department is responsible for the cleanliness of the guest rooms, public areas including the front and back of the house of the hotel and create comfort for example; by providing a comfortable bed and safer environment, to ensure safety procedures on all the floors, for the guest. The efforts of a housekeeping department make in giving the guest a required room has an impact on the guest’s experience in a hotel. In this proposal, I will focus on the housekeeping department at Marriott Hotel that provides comforts to the guest and maintains the standard of the hotel. The sales of guest rooms contribute at least 50 percent to hotel’s revenue. Marriott International founded by J. W. Marriott is a first global accommodation company with over 6,000 properties in 122 countries.