So that the overall performance of the bank will be improved. In this way the bank will able to compete with its competitors in the country and also at international level. Allied Bank Limited aims to maintain long term relationship with their existing customer therefore they are building profitable relation with their customers. Employees are the asset of the Allied Bank Limited so that to retain them Allied Bank management fully encourages and motivates their employees. Special packages reward, bounces and incentives are given to the deserving employees so that they show more interest towards the development of the Organization.
Ethical leadership is related to employee job satisfaction by impacting a positive influence on employee performance (Resick et al., 2011). The ethical leadership also found to increase the intrinsic motivation and job responses (Piccolo, et al., 2010). The willingness of the employee to report any concern and problem also depends on the organization culture and leadership behavior (Brown et al., 2005). It is also studied that a leader with strong ethical traits can affect positively to task significance and autonomy of the employee job (Ruiz, Ruiz & Martinez, 2011). According to them, the followers have willingly perceived the good traits of their leaders and thus good moral, values are practiced in an organization that can shape the overall
Quality Management in Service Firms: sustaining structures of total quality service (TQS) Introduction Quality product is as a result of service quality and therefore both are intertwined. Competitive advantage is guaranteed by the nature of the product in form of service offered by an organization. Customer satisfaction can be said to be the perception of getting the expected value from a service due to the degree of quality guaranteed by an organization. According to Emel K. Y. , quality is defined as fitness for use and one of the approaches that identify the definition are value-based approaches of operation management.
It also exposed that link exist between customer satisfaction and customer loyalty. With help of this study we can finish that services quality leads to happy customers and customer satisfaction leads to customer loyalty. In today s’ compititative world banks
Customer orientation is not only focuses on customers’ needs, it includes other stakeholders’ expectation too. The relationship between customer orientation and customers’ loyalty is strong. In other words, customer orientation can improve the customers’ loyalty (Homburg, Müller, & Klarmann, 2011). The salespersons that are close with customers will drive customers to continuously buy products from the salesperson. This is called building “Guanxi” with customers to achieve company goals.
A direct relationship and based on the trust of suppliers is a strength in business growth. Starting from timely receipt of orders and payment methods, the connection with suppliers can make a difference in a competitive economy, influenced by globalization. Finally, the company must follow closely the connection with other categories of stakeholders (government, community and environment), so direct follow up between the company and related parties will lead to increasing profitability. The link between corporate performance, value for shareholders and stakeholders may be declared by Figure 2. We propose a model for tracing the company 's performance taking into account the various types of
This will save on time and cost of operation and help in creating clear and precise business level strategies. Though effort has been put to up the competitive advantage, more is still required. In Resource Based Analysis, the capabilities and competencies of Barclays cannot meet the VRIN criteria in its full view. First is the value criteria. Based on the products offered by Barclays most of the customers seem to be getting what they envisioned while contracting the services offered by Barclays.
The qualification improvement and psychological trainings improve the productivity and employee performance. These type of training promote to resist to stress, to have good communication abilities in the company. Hence, performance indicator of HRM in Nestle is high. The Plan of HRM to Contribute in Nestle Objectives Recruitment:
First of all customer means A person who buys goods or services from a shop or business, loyalty means the state or quality of being loyal, faithfulness to commitments or obligations. So Customer loyalty is the key objective of customer relationship management and describes the loyalty, which is established between a customer and companies, persons, products or brands. “Customer loyalty is an essential aspect in any organization whether it is offering a good or providing a service. “Many organizations are looking for various ways to increase their customer loyalty as it has a positive effect on the profitability of the organization.” (Gremler 1996: 171, Abdullah et al. 2000: 826).The individual market segments should be targeted in terms of developing customer loyalty.
Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who •has a direct relationship with, or is directly affected by your agency and •Receives or relies on one or more of your agency’s services or products The banking industry like many other financial service industries is facing a rapidly changing market, new technologies, economic uncertainties, fierce competition and more demanding customers and the changing climate has presented an unprecedented set of challenges . Banking is a customer oriented services industry, therefore, the customer is the focus and customer service is the differentiating factors The main objective of the study is to identify customer satisfaction variables which lead to building relationship with customers in Indian banking sector. For That convenient sampling