Swot Analysis Of Sbi Bank

Benchmark practices of the bank

SBI:

In terms of providing services to its customers, SBI has not been rated very well over all. However recent initiative for improvement in customer service and advancement in technology, especially the advent of smartphones and online services has definitely helped SBI.

Analysis at a bank facility:

SBI:

Below is a rough design made after visits to few SBI banks: The above numbers could be mapped to below services

1. Demand Draft

2. Ops Manager

3. Deposits/Withdrawals

4. Deposits / Withdrawals

5. Pass Book Entries

6. Queries

7. Clearing

8. May I Help You

SBI has exceptionally constrained space for the quantity of clients who transact every day. This crosses a number close to five hundred every day only

Very little has been done to make this service more popular. This service not only speeds up the services for the customers, but it also reduces efforts for the banks. The website of SBI is also not very keen on giving results about this kiosk.

Suggestions:

• SBI could lessen the time used by clients for holding up by just including extra counters or even better keeping in mind the end goal to spare expense, they could have the current counters perform numerous administrations instead of one and only.

• It would be more advantageous in the event that they had a brilliant token machine that apportions tokens for those who need demand drafts, opening fixed or recurring deposits, NRI accounts of all the more critically those looking for advances; which happen to be a significant income hotspot for the bank.

• SBI could accomplish such a great deal all the more, by setting up promotions on the mixture of records it offers for organizations, corporate and people

The one thing commendable was the way employees juggled the responsibilities whenever required. The token framework is extremely decently composed, with divided tokens dispensed for non-clients, clients and Gold Customers. The last set said being clients who profit benefit managing an account administrations. There are additionally tokens dispensed for each one administration, which implies if a client needs to enquire shared trusts or DEMAT administrations, then everything that needs to be carried out would be to choose the client sort and afterward press the catch which has the mark for the administration required. To make it significantly simpler, the token machine prioritizes the amount of money to be deposited. For example someone trying to deposit an amount above INR 1,00,000 would be prioritized in a separate