Case Study: Sedunia Travel

Acknowledgement

Business of the company

Sedunia Travel provides services such as worldwide corporate ticketing, visa application, worldwide hotel room reservation, transport rentals and MICE. Their products include personalized travel gift voucher and exclusively design inbound and outbound tours, special interest tours and incentive trips

Sedunia Travel is specialized in their custom made tours which varied to four travel style as below:

1. Signature tour: Basically sightseeing tours that include transfers on private basis. Can be tailored upon client interests

2. Escorted tour: Group travel with an experienced local guide.

3. Self-drive tour: Travel independently via self driven car with provided itinerary. Mostly popular in America.

I learned the process of reserving hotels, sightseeing and activities, shuttles and transfers via Gullivers Travel Association(GTA) retail booking site. Once a booking was confirmed, vouchers will be retrieved via email from GTA and prepared by us which then will be given by hand in the office to the clients or posted to the their respective address via our dispatch.

Furthermore, I assisted in documentation process of preparing tour proposal, tour quotation, MATTA fair form and customer satisfaction survey form. On behalf of marketing department, I have also assisted in the preparation of promotional flyers and travel booklet.

On the other hand, I would occasionally take the role of receptionist at the front desk in case of my colleague absence. It involves me to keep a welcoming environment and tidy area at the front desk, serve visitors by greeting, welcoming, directing and announcing them appropriately, receive and sort daily mail, deliveries or couriers and also, answer, screen and forward any incoming phone calls while providing basic information when

From office ethics, time management, meeting ethics, appropriate social interaction manners and more. For instance, I have learned that it is inappropriate and distracting to eat food that has a strong smell in the office especially when it’s passed lunch time. Besides that, I have also learned that to maintain good relationship with your colleagues, employer and clients is very crucial. Having a good relationship with your colleagues and employers will create a good environment in your working place. In case you are having some issues or difficulties in the work you’re handling, you won’t hesitate to ask for help. Having a good relationship with clients is good for your business as they have the potential to be your company’s asset in the long