INTERPERSONAL SKILLS REPORT Interpersonal skills are the life skills an individual uses on a daily basis to speak and connect with other individuals or groups. (SkillsYouNeed, 2015). People who develop robust interpersonal skills are typically more thriving in their personal and professional lives. Employers usually look for employees with strong interpersonal skills, as they seek people who can perform well in a team and be capable of communicating efficiently with coworkers, suppliers and consumers. This paper identifies each of the following interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching; along with examples of their applications and efficiency in the business life.
Social Civic Responsibility is about being a contributing member of society, and to lead those that would follow. Works Cited Self, Jennifer. “Civic Responsibility.” Civic Responsibility | Learning to Give, www.learningtogive.org/resources/civic-responsibility.
(2017). Holocaust Survivor Tells Story of Apathy, Death. [online] Available at: https://www.army.mil/article/21452/Holocaust_Survivor_Tells_Story_of_Apathy__Death [Accessed 19 Apr. 2017]. Dehaas, J. (2017). Is apathy our greatest problem?
Coaching ● Definition: “The most important attribute of any coach is that they want to help the person or people they are coaching to learn. A good coach doesn't see themselves as an expert able to fix all problems and having all the answers.
Coaching is an informal approach to an individual’s development based on close relationship with another person who is of expertise to company thus acting as an immediate manager Brockbank & McGill (2006). Managers are expected to be good coaches to their team members and mentors to their employees. Performance appraisal identiﬁes the areas where coaching is necessary and encourages managers to take an active coaching role. Whitmore (2009) pointed that coaching is a continuous occurrence in an organization. Coaching enable employees to improve their performance and motivation through ongoing dialogues with the coach as a result strengthening relationship which reinforce comment amongst employees and the organization due to a favourable working environment Passmore (2010).
Retrieved from http://www.inc.com/rhett-power/effective-management-extroverts-vs-introverts.html Raczkiewicz, F. (n.d.). Want to improve customer service and reduce turnover? Hire servant leader. Retrieved from http://www.baylor.edu/mediacommunications/news.php?action=story&story=128745 Sinha, R. (2014). Why Introverts Can Be Great Leaders?
Katherine G. Johnson. [online] Biography. Available at: https://www.biography.com/people/katherine-g-johnson-101016 [Accessed 12 Feb.
Coaching is the process of equipping an employee like James with the tools, knowledge, and opportunities that are necessary for them to become better in handling their assigned responsibilities at the workplace. In most organizations, coaching has been identified as a key player in the process of leadership and management. In most cases, coaching is concerned with the growth of the employee, personal and professional development of the employee, the removal of roadblocks that interfere with the performance of the employee while encouraging the employee to be creative (Aguinis, 2013). During the coaching process, the employee is encouraged to make use of his knowledge and experience to create and develop his own personal best practices, connections,
(n.d.). YourBusiness Azcentral. Retrieved from How Supply and Demand Impacts Decisions in Business: http://yourbusiness.azcentral.com/supply-demand-impacts-decisions-business-14047.html Douglas, E. (2012, October 31). K-12 Talent Manager. Retrieved from 7 Practices to Prevent Unethical Behavior: http://blogs.edweek.org/topschooljobs/k-12_talent_manager/2012/10/7_practices_to_prevent_unethical_behavior.html Ember, W. (2014-2015).
" HowStuffWorks. 11 Mar. 2011. Web. 02 May 2016. Chakrabarti, Spandan. " The Power of Framing: The Debate Over Qualifications Is Bernie Sanders ' Gift to Hillary Clinton."
Other success factors of blended learning include employees ' motivation, technological skills and time. To motivate employees to participate in blended learning, employees need to know that the content delivered by blended learning is both relevant and useful to their jobs. Pull and push strategies can be used, too (Moshinskie, 2001).Moshinskie (2001) describes push as requiring the completion of a course and monitoring progress. Pull strategies are an attempt to inspire the employees to utilize the training content and skills by providing interesting information prior to the training and keeping the training interactive and interesting. ("Blended Learning for Employee Training: Influencing Factors and Important
Darren Turner RWK0039 Understanding good practice in workplace coaching Understand the context for effective workplace coaching AC 1.1 Describe and define the purpose of workplace coaching Coaching is an increasingly popular tool for supporting personal development in individuals as it tends to be carried out in a one to one situation and is seen as less formal as training. The aim of coaching is to allow the person being coached to gain awareness and insight rather than directly telling them what to do or even what they should learn, in this scenario the coach does not usually give direct advise as this would be training rather than coaching , which are two different aspects of learning and teaching.