Share Service Center Swot Analysis

a. a) The boom in e-commerce industry impels enterprises expanding rapidly with no country boundaries. However, the difficulty of administration is also increased.

b. b) Under such circumstance, Share Service Center emerges as a new strategic administration mode. It focuses on customer service and continuous improvement; with integrated resources and improved efficiency, it provides standardized and professional services to internal and external customers. Meanwhile, such mode reduced operating costs, improved economies of scale and added value to the business. Its high-quality, standardization and cost effectiveness have won itself the favor of many multinational corporations and become the main trend of administration mode transformation.

It occupied the superior central position in term of geographical economy circles; just like the Tianyuan of a checkerboard.

It is the major inland transportation hub, with dozens of railways, roads and expressways passing through the city and connecting to major cities; it has roughly 1000 km distances to Beijing, Shanghai, Guangzhou, Chengdu, Xi'an etc and make it the thoroughfares to nine provinces in name and in fact. In recent years, local government pays more attention to

The member of employee increased from 60 to more than 200. Customer Service Center and Revenue Operation Center provide services like inquiring, exceptional case handling, key account maintenance, air waybill audit, billing adjustment, credit account maintenance, verification of receivables, etc to external customers. As for internal customers, HR Service Center provides services like talent sourcing, employee management, file management, social insurance processing and payroll. RO billing hotline and HR 800 hotline are the highlights of the service