There will have some department that in room division which is housekeeping department, front office department, and there will have reservation, concierge, and so on. Room division is a very important thing in the hospitality industry, so the products and services of room division are very important. Therefore, in the JW Marriott Kuala Lumpur Hotel, they will have some products and services provide to guest which that guest expected. For the housekeeping in this hotel, the product and service is provide amenities and linens, and the service is room service, clean room. In front office department, the product is providing wet towel, room key and welcome drink.
In the hotel industry, there are many departments that play their own respective role to keep the hotel business running. Not only that, in every department, there are times where they need to depend on another department to get information from the other side for an example, the housekeeping departments needs to clean the room and inform the front desk to release the room once it is clean in order for the next guest to check in. As for this essay, it is about the inter-relationships and the dependencies between the core facilities of a hotel and the implication that these inter-relationship and dependencies have for the provision of service in a hotel in two departments. The departments that I have chosen are the front office department and the housekeeping department. The inter-relationship and dependencies between the core facilities of the hotel are connected to one another.
Service – BTHR & 6S offer the added service of a concierge at their hotels. They both have loyalty programmes and personalized service and this superior service comes in the form of personalized service. Their honeymoon packages are an example of total experience management. Channel – The hotels own websites are content specific and offers are based on particular occasions such as honeymoons and their voice call centers allow customers to enquire and interact with knowledgeable staff. They also have booking platforms on their own brand website and so customers can go direct and they use travel agents via the GDS for indirect distribution.
To achieve the Brunt Hotels’ objective which is to be successful in venturing hotels outside the UK, the management must train and prepare those selected managers that will be assign in managing the new hotels in the venture in France. This will help them to easily adjust in the new culture that they must adapt. Determine the positions of the people that must be trained; After determining the specific position, search for the required enhancement and training programs; Design the appropriate schedule of trainings; Prepare the trainees for the implementation of the training programs; Evaluate and monitor the improvement of the trainees. 2. Activity C A hotel manager is liable for the everyday management of a hotel and its staff.
They can work in distinct number of settings like in hotels or restaurants. Despite of these diverse settings they have to work well in dealing with people. First, they will receive a guest on check in and helps the guest in keeping the luggage safe on one side. They are the persons who are in the line with the front office staff in meeting and greeting the guests
Essential information accumulation likewise included gathering of different strategy and technique documentation that are taken after at Marriott Hotel. These included organization HR approach, employee prompting, employee relations, break even with circumstance arrangements and so on. These archives were gathered keeping in mind the end goal to comprehend and construct a structure of practices took after by the association and to distinguish potential holes if any in connection to hypothesis and practice. Further, Quantitative information for this study was acquired by means of controlling email reviews to 225 ex-employees from 17 unique areas. Subjective information was acquired by leading inside and out meetings with the Assistant HR Manager and other bleeding edge
Responsible for registering, checking-in and out the guest, securing payment, assisting guest with their needs and complains, determining room availability and selling additional rooms. Housekeeping: largest department in terms of employees, responsible for maintaining cleanliness and appearance of not only the guestrooms but also all the public areas in the hotel. If housekeepers weren’t able to finish a certain number of rooms within the given timeframe, the front desk agent wouldn’t be able to update the room status and sell the rooms for occupancy. Uniformed Services: consists of the valet, concierge, security and bell staff, Responsible for ensuring the safety of guest, employees, hotel assets and property. Greeting, assisting guests with their needs e.g.
Marketing of the hotel through a trusted, secure and recognised trusted website and booking system. The employees or guest will go through the registration form and fill in details and preferences in system. If they want do a check-in and the system will automatically give the vacant room to the guest. The booking system will produce a sales report to the manager and print a guest folio that shows the bill of the guest. The system will help to make their booking and sales statements.
The more mention of the word hotel conjures up exciting images a busy lobby filled with international dignitaries, celebrities, community leaders, attendees of conventions and large reception, businesspeople, and family vacationers. The front office is the nerve centre of a hotel property. As we know that be a good front office manager is not easy but as you begin your career in the lodging industry, you will undoubtedly come in contact with hotel department managers. A hotel Front Office Manager is responsible to ensure that the department is running smoothly and efficiently because front office is a place where guests first come into contact with the hotel and staff. In short, the major responsibilities of the front office manager include reviewing the final draft of the night audit, a daily review of the financial accounting procedures at the front desk and other guest service areas during the previous 24 hour period and an analysis of operating results, operating and monitoring the reservation system, developing and operating an effective communication system with front office staff and other department directors, supervising daily registration and checkouts, overseeing and developing employees, establishing in house sales programs at the front desk, preparing budgets and cost control systems, forecasting room sales, and maintaining business relationship
The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a room, and where they check out. It’s almost the most important department as it often offers contact with customers. Financial department’s role is to record financial transactions, prepare and interpret financial statements, and deal with cost accounting and cost control. The responsibility for sales& marketing department is to sell the hotel facilities and services to individuals and groups.