Every employer wants to make sure that the applicants turnover ratio is not too high so that the candidates that are hired are staying for a good amount of time. The labor market has evolved quite rapidly over time and the hiring process has become more and more challenging. They want to be more strategic with the hiring process. Many companies have to develop certain types of jobs and hours to help be flexible around peoples schedule’s. Companies at often times can develop flexible jobs for their employees by putting them in a designated job that they are fit for rather than putting them in a job in where they are completely lost or not ready for at all.
Costumer satisfaction is more of a backwards-looking metric, it is affected by how a customer feels about his or her last purchase. Customer satisfaction can grow rapidly but it can disappear even facter after a bad service or defective product. Customer loyalty is forward-looking, an indicator of future behavior. It takes time to grow and slow to decline too, making it suitable to predict future behavior than customer
• Concentrating on core process rather than the supporting ones: Outsourcing process allows the company or the organization to give more time and attention to their core business processes thus in a way strengthening the company. • Risk-sharing: This is also one of the most crucial factors resulting in the outcome of a project. Once the company outsources its components, the vendor becomes responsible. Since the vendor is mostly a specialist, he will work on risk management and plan the risk mitigating factors better. • Reduced operational and recruitment costs: The process of outsourcing cuts the recruitment of in-house professionals and hence cuts down largely on the operational costs too.
The competitive edge of Nordstrom being successful was based on its superior customer service. This service included writing thank you notes to customers or retrieving desired items from other departments and many other exceptional things but the hours spent to maintain this service was not a part of salespeople´s evaluation i.e. SPH. The SPH ratio discouraged spending time on delivering customer service because every hour spent on that means losing time to achieve sales. For example, a sales clerk who is very concerned with serving customer and thus helps to retain customers will come off badly in term of his SPH ratio compared to a colleague who is only focusing on sales and doing badly on customer service.
A branded product manufacturing company doesn’t focus on the reduction of the price of the product, but on providing the quality product on time. Too much reduction of the price can also make the customers to have a negative impact on the product and thus can affect the future sales of the same. When a competitor undercuts your company 's pricing structure for products or services by offering them at a lower cost, it can present a serious challenge to sales, particularly because many firms are still operating at narrower margins in the wake of the economic
Figure 3.2 Current Organizational Structure According to Burke (1999: Chapter 7) Pure project structure doesn’t use company resources effectively and efficiently as it result in duplication of efforts in a multiple projects organization. It has a tendency to stockpile equipment and personnel, so employees tend to have fears about job security when projects terminate. Advantages of a pure project structure only include short communications lines and customer focus. So the matrix structure gives the best of both worlds, thus the current structure at Multi Projects Inc. need not be changed, it just has to be improved. A Project Management Office (PMO) or programme manager structure can be put in place to manage these multiple projects.
Inequity in pay structures or low pay are great causes of dissatisfaction and can drive some employees to quit. Again, a new worker may wonder why the person next to him is receiving a higher wage for what is perceived to be the same work. You should have a wage and job evaluation system in place not only so that you are sure to comply with legal requirements, but also to avoid this problem. The salary or wages can also be an important deciding factor in employees decision to stay or leave. The data suggests dissatisfaction with pay can be a key factor in turnovers .
A plan shows the committed course of action. A project network shows the sequence and interdependencies of activities, their time durations and their earliest and latest completion time, but this need to be scheduled to determine commencement and termination date of each activity, using optimum resources or working with in resource constraints. A time schedule outlines the project work programmed it is a time table of work. Controlling involves monitoring of the performance and applying corrective measures in case of deviations from the plan. The process of control can be sub divided in to the following stages: 1.
It lowers the availability of such employees and hence the stores face shortage of employees. This also stops the stores from expanding to the lower tier part of society. This means companies may need to spend more hiring time and make stronger investments in training. CUSTOMER SERVICE MANAGEMENT They provide customer satisfaction mainly through their service. Its stated goals of serving customers better and growing relationships are noble, but many initiatives have been predestined for failure by lack of focus and lofty expectations.
The proposers must pay attention for the first meeting and ensure enough information is brought to be able to agree on all required technical as well as financial changes to the proposal. Commission programme officer have the authority to stop the meeting at a certain point and continue on the future if conclusion cannot be drawn at the meeting. In stage 2 that is after the first meeting, association have to elaborate a full ‘ Description of Work’, which within the agreed time period and sent it to the commission programme officer for review and