Silah Gulf Case Study

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CHAPTER 1 Company Background 1.1 History Silah Gulf is a firm based in the particular Kingdom involving Bahrain which focuses primarily on client supervision and also make contact with core solutions. This company is a partnership involving Bahrain’s e-Government Guru plus the UK-based firm Suppliers. Silah can be recognized by the particular Bahrain’s Federal government because the recognized Nationwide Contact Heart. The actual partnership seemed to be a gumption from the e-Government Guru to produce a world-class outsourced workers small business that may present excellent functional support to help corporations from the Gulf spot. As a result of this particular business Silah Gulf provides usage of over up to 29 several years involving…show more content…
They acknowledge my letter quickly and they gave the acknowledgement letter to the College. I go to an introduction session about the Silah Bay and VIVA Organization which is carried out by the Preparation Group. The early introduction is that the organization offers an incredible exertion in the administration of this work and to make the VIVA Call center focus a standout amongst the best Call focuses that make the client totally fulfilled by the administrations accessible. Picture 3 Team Leader 2.2 Overall Program Objectives I'm so excited to start training and take advantage of the professional expertise that could be obtained at the Department of Saves and Retentions and other departments in the Middle Office, my objectives are: • to Learn Creating and keeping up brilliant associations with Clients bringing about expanded levels of Client maintenance. • maintain a brilliant and up and coming level of item and procedural learning and proactively search out data, so as to comprehend Client needs. • to figure out how to manage unsatisfied clients.  Picture 4  On the floor while talking to a
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