Basing his evidence on a psychological study, Zaleznik determines that managers are in need of working with people, i.e., to exercise power, as the presence of others IS a requirement of managerial authority. Furthermore, to rationally handle situations manager tend to invest lower amounts of emotions in their relations. In contrast, leaders tend to display empathy in their relations and rich emotions to fuel their passions and desires. This distinction shows that managers are appointed and leaders are made. Zaleznik then goes on to further emphasize the distinction on their respective emotional involvement in problem solving, where managers strive to order and stasis with no room for emotion and a leader to heavily invest feelings to their problems causing at times
It is a direct correlation between the level of improvement in the product or service and the desired outcome. Quality improvement program focuses on being a part of team, use of data and works as system and process. When an organization implements an effective Quality improvement program, the result can be a balance of quality, efficiency, and profitability in its achievement of organizational goals. 6. Describe the key aspects of Feigenbaum’s definition of quality.
In prospect productivity gains must concentrate on how people use these technologies. When applying strategic human resources management practices the best setting would be, a knowledge based organization. Their competitive advantage are obtained by their people, in which the techniques that focuses on people should linked to measure organizational success and it also leads to increase in profitability and sales
This concept in the core of the Six Sigma approach makes possible the achievement of the company is main objective. On the one hand a wide variety of instruments and tools are applied to define problems and find solutions in the fields of productivity increase, rationalization of the supply networks for materials, row materials and half-finished materials, as well as regarding the finished products marketing. On the other hand, achieving the company goals is done through the shortening the cycle of idea origination trough its experimental realization, production implementation, production and marketing; and last, but not least through the human resources management. Therefore, it can be concluded the Six Sigma approach guarantees quality improvement of all processes in all functional fields, and contributes to their optimization. This gives grounds to argue that Six Sigma is a combination of both the process and the system approach, aimed at improving the effectiveness, as well as the efficiency of all the processes in a company.
Theory X and Theory Y are two theories that were created by Douglas McGregor in the 1960s. These theories are human motivation and management theories. Theory X is an authoritative manager believing that the threat of punishment is what makes employees work because if there was no punishment there would not be any work done because they do not like to work. While Theory Y is a democratic manager who believes that employees like to work and can be trusted to complete the assignment at tasks without any threat of punishment. Both theories were said to be too simplistic and there was a broader approach to management that was then proposed.
These awards and recognition serve to promote quality management systems in organizations and better products design and service provision to the customers as articulated by Mohammad and Mann (2010). The paper focuses on the available data, research and reports on the Deming prize, Australian, Canadian and Singapore Quality Awards. Careful analysis using various methods of research and discussions on the principles of quality management is articulated with emphasis on the fundamental components of the uniqueness and achievement of these programs in the continuous quality improvement in organizations business models (Stading and Vokurka,
ORGANISATIONAL CULTURE AND JOB SATISFACTION The purpose of the present paper is to investigate a relationship between level of job satisfaction of the employees and organisational culture. A culture is a good-effective- if reinforces the mission, purposes and strategies of the organization. It can be an asset or a liability. Strong cultural norms make an organization efficient. To be effective a culture must not only be efficient, but appropriate to the needs of the business, company and employees.
Thus, if workers are denied autonomy on the job, or are reduced to acting as mere extensions of the machinery they operate, or are given work that inhibits their capacity to create and think, it is argued that they will invariably find ways to subvert the methods of control that enforce these conditions. The principal task of management on this conception is to manipulate workplace relations in ways that enable employees to feel personal satisfaction with being involved with the
Put these together, will create a positive impact on the organization’s overall efficiency and thus, its bottom line. The causal linkage between HRM and organizational performance will help HR managers to design various training and development programmes linked to the needs of the business that will bring forth better operational results. Through examples from many academic researches, the inference is that the way an organization manages its HR has a convincing connection with the organization’s performance. The underlying basis for HRM-firm performance relationship focuses particularly on the
The attention is focused on the processes, as the final results depend on what happens during the processes. Six sigma improves products and services by improving the processes by which they are produced. Six sigma improves both operational processes (manufacturing processes) and Transactional processes. Statistical thinking in six sigma methodology is process driven i.e. it marks everything as a process and suggests that the processes needs to be understood and studied in depth in order to improve them hence contributing towards reduction of defects and enhancement in profitability.