People understand their jobs better and feel more involved. It helps them develop a sense of belonging and commitment towards the organization. Moreover, this can help increase work productivity and output which leads to the success of the business. Communication Process: “Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver” G.G.
It will help the organisation if the employees are satisfied because they will continue to improve their performance. In addition, use of flexible budgetary helps employees to share information with the management. (Kung, Huang and Cheng
Organizations have “something” that makes them have a unique identity. In addition, managers must be capable of influencing the culture of the organisation. Thus., the effectiveness of a company is highly influenced by the strength of culture. Thus organizational culture ought to be complemented by the culture for it to be effective. Therefore, for internal stakeholders such as employees, communication of vision might be easier as they share the same belief.
The theory also proves that there is a relationship between strong corporate culture and organization performance or profits. The observation is that if the organization and its employees share a common culture the environment makes it easier to share common goals and to follow suitable procedures in achieving them. A collective culture also has positive impact on motivation in an
The advertisement helps the organisation to reach to their targeted customers in an effective manner and at the same time, also enables them to develop a superior relationship with the public as a whole. Other techniques that are used in marketing are mainly transactional marketing, viral marketing, and mass marketing. The marketing process helps the organisation to increase the customer base for the company, which in turn leads to the development of the sales level for the organisation. Different marketing techniques must be incorporated within the marketing strategies of the organisation so, the companies are able to enhance their operations and at the same time develop in the near future (Hynes and Janson,
To ensure loyalty of employees to the company. Employee feedback should also be encouraged to show that their feedback is taken into consideration. Providing career development training opportunities also improves employee morale. Companies can offer to pay for the employee's certification which will allow them to get skills and knowledge that will benefit them in their work. For example, employees will feel appreciated by the company when
In todays world If a company wants to exist in the market then that company have to retain its customers. Customers are made easily but to retain them is a difficult part. Customers can be retained by solving the customer problem, giving correct information of the products and providing good quality products. So this research is based on customer satisfaction and relation with them. For increasing the Satisfaction and relationship level with customers amway have decided to open various new outlets or the experience stores in various cities.
The employees will be improved their contribution culture and moral. They also can develop their leadership and social skill. As a result, it creates a good culture for the whole business. When a company gives staff the opportunity to volunteer for a cause they support, they have a renewed appreciation for the importance or value of their jobs. It can encourage clients to care more about social responsibility.
Trust relates to the belief that a customer has in an honest investment and engagement with the service provider. Trust is defined as customer confidence in the quality and reliability of the services offered by the organization Garbarino and Johnson (2014). It becomes the moral values that are established to enhance their business relationship between organization and customers. For an individual consumer purchase decisions may be made based on emotions instead of rationale as a result of relationship built with a brand over a period of time. Brand loyalty is therefore a factor to consider in the relationship a customer establishes with an organisation.
Improving customer satisfaction is one of the important goals of any service firm. Some firms evaluate their employees on the grounds of their ability to please and satisfy their customers. Companies reward their employees on these grounds as