Singapore Airlines Case Study

From flying living vegetable plants to now flying over 160 million passengers to their destination of choice each year, is one of today’s global giants in the airline industry. Delta Air Lines commitment to exceptional service has given them the title of trendsetters in the industry. Being the first airline to provide Nonstop flight between Chicago and Miami, worldwide nonsmoking

(“Southwest”) is an American passenger airline company that provides high-frequency, short-haul (generally under ninety-minutes) and scheduled air transportation in the US and near countries, with a fleet of 735 Boeing 737 aircrafts (the largest fleet of Boeing aircraft in the world). In the fiscal year 2016, Southwest achieved historical results, with $20,425 million on revenues, reinforcing its position as the low-cost leader in the US and globally. Apart from the low fare structure model, the company intends to focus on customer service, recording one of the best performances among the main players in the industry. Southwest Airlines’ purpose is “to connect people to what’s important in their lives through friendly, reliable, and low-cost air travel”, indicating already a customer-centric vision of its service business. The key objective of this paper is to apply the service excellence principles - using the framework proposed by Francis Frei – to Southwest Airlines, in order to discover the sources of success of this company founded in 1971.

Qatar Airways Qatar Airways are its aggressive growth plan backed by the state that includes the construction and development of the new Doha international airport, which will include the world's largest aircrafts' hangers to be used for maintenance of Qatar Airways. Singapore Airlines Success factors of Singapore Airlines are: young and efficient fleets, educated staff, top ranked travel gateway and its low cost airlines known as "Tiger Airways", plus it's a membership of star alliance airline networks American Airlines Success factors of American Airlines are: largest airline in the world in terms of the total passengers transported, highest number of aircrafts, first to launch the loyalty program "frequent flyers". PEST Analysis Political factors The airline industry is affected by political situations, namely wars and terrorism. For instance, terrorists' activities in different areas globally, namely USA (11th Sep), UK, Lebanon and Qatar made the regions unattractive for tourists and business travelers and reduce the passenger's

Hong Kong Dragon Air is Hong Kong-based international airline, belonging to of the Cathay Pacific Group. The airline was established in 1985, and operates a fleet of narrow-body A320s and A321s, which were both powered by V2500 engines manufactured by International Aero Engines AG (“IAE”) for both passenger and cargo service to destinations to destinations across the Asia-Pacific region, and China. Their vision is to be the World’s best regional airline serving China and beyond. Their missions; places emphasis on safety and operational excellence with customer focus. The airline seeks to embrace innovation by implementing ideas that improve their business.

and KBR, INC. these are all private contractors and aviation companies. Although some of their business gets lost Dyncorp still manages to hire 14000 every year who all start at 35.00 an hour. The total net income by 2008 was 47.96 million dollars and the stock prices are starting at 15.00 you can find them under their symbol DCP. The jobs that you can possibly get with dyncorp are Operations, Logistics, Business Administrator, Transportation, IT. The operations, logistics and transportation are dealt internationally and the business administrator and IT are domestic but they do have domestic transportation also.

Marriott International vs. Airbnb Although Marriott International has a competitive advantage of being the largest hotel company in the world, experiencing years of remarkable growth with the acquisition of Starwood Hotels, and ranking at number 163 on this year’s Fortune 500, it operates in a highly competitive market. The recent success of Airbnb, for example, has had major effects on the hotel industry as it has quickly become a threat. Airbnb, founded in 2008, is an online hospitality service that provides short-term lodging and unique travel accommodations around the world with more than 3,000,000 lodging listings in 65,000 cities and 191 countries. Having a value of over $10 billion, Airbnb “exceeds that of well-established global hotel chains like Hyatt” (Hospitality Net). This proves that this online service is significantly surpassing these stable hotel chains that have been competing in the industry for over 60 years.

1. Introduction JetBlue Airways Corporation (JBLU), incorporated in Delaware in 1998, is the fifth largest passenger carrier in the U.S. based on revenue passenger miles. With an average of 800 daily flights, it serves more than 30 million passengers and provides flights to 82 destinations in the U.S., Caribbean, and Latin America. Purpose of this paper is to analyze the current issues of JetBlue and provide strategic solutions. 2. Business Environmental analysis 2.1 The specific business industry World air travel industry continues to grow steeply, but without a steady profitability.

QA offers all classes of services, whereas Jetstar offers low cost domestic services. QA was operating to around 1000 destinations associating with 30 airline partners across the world (Qantas Airlines Strategies, 2012). Table- I Revenue Details Qantas Group Amount of Revenue ($ Million) Unit 2013-14 2012-13 Qantas Domestic 30 365 Qantas International (- )497 (-)246 Jetstar (-)116 138 Qantas Loyalty 286 260 Qantas Freight 24 36 Source: Qantas Annual Report- 2014, 2013 Despite of having a world-wide reputation and a strong internal management, the performance of QA has on declining phase and during the year 2014, the

GLOBAL AIRLINE ALLIANCES (GALs) ANALYSIS AND AIRLINES NETWORK DEVOLOPMENT ABSTRACT Since the mid of 1990s, worldwide airlines have been enrolling in one of the three current and largest global airline alliances (GALs), STAR ALLIANCE is the very first airline alliance founded in 1997, then it was followed by ONEWORLD alliance in 1999, and SKYTEAM in the year 2000, during the expansion of these GALs, airlines from different contents started belonging in to join, GALs provided transportation for over two-thirds of all international traffic. This research studies the reasons that cause airlines to join collaborative scheme as a way for network development and to increase profitability by connecting the international traffic. The evolution of

However, it wasn't until January 3, 1921, when Amelia “ began flying lessons with Neta Snook” (Family of Amelia Earhart). When she began flying she finally realized her purpose on earth, and it was to soar the big blue skies of the world. Later, Amelia decides she wasn’t an ordinary female. She had decided that she was going to take her step one step closer, and on “July 1921 she decides to become a plane owner, which she named the canary” (Family of Amelia Earhart). This later promoted Amelia to practice her skills over and over and made her do the thing that will make history.