Six Sigma Assessment

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Assessment 1 For this assignment please answer the questions on this document which relates to Chapters 1 & 2 of the book by Summers. Please save this document as “Your Name 1”. This is due by 11:55pm Wednesday September 3rd. When completed please upload the renamed document to Blackboard. You are to work alone and you are required to answer the questions with more than one sentence. 1. Describe the concept of Six Sigma. A. The basic concept of Six Sigma is to increase reliability and minimize the failure rates. The amount of defective products manufactured and services provided can be reduced, resulting in increased revenue and greater customer satisfaction. Ultimately, the goal is to reach 3-4 defects per million productions. Six sigma…show more content…
What is a company trying to accomplish when they decide to follow the Six Sigma methodology? A. A company tries to improve their business process and accomplish a new level of success by following the Six Sigma methodology. It helps the company to clearly identify new approaches in troubleshooting the resolved problems, implementing changes within the organization and infrastructure for better results. It also focuses to accomplish enhanced profitability as the methodology implemented by Six Sigma concentrates on customer satisfaction, which involves greater quality and efficiency. 4. Discuss why a company would wish to implement the Six Sigma methodology. A. An organization that implements Six Sigma methodology is being able to meet customer’s needs and expectations. Since, a Six Sigma organization has focused and streamlined its work processes they will benefit from lower expenses because of reduced waste and rework. More satisfied customers’ results in greater market share. 5. How does the Six Sigma methodology compare with quality improvement…show more content…
It is a direct correlation between the level of improvement in the product or service and the desired outcome. Quality improvement program focuses on being a part of team, use of data and works as system and process. When an organization implements an effective Quality improvement program, the result can be a balance of quality, efficiency, and profitability in its achievement of organizational goals. 6. Describe the key aspects of Feigenbaum’s definition of quality. A. “Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing and maintenance through which the product in use will meet the expectations of the customer” – A.V.Feigenbaum. The key aspects: - Quality is the customers’ perception of what quality is, not what a company thinks it is. Hence, the customer defines it. - The experience of the customer is dependent on the usage of the product or the service. - It is estimated in accordance with the direct or implied requirements of the
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