This improves employee motivation since they have greater empowerment. Employees also feel included in the company activities and vital processes improving their morale. • Monitor the progress. This helps establish how well the objectives are met, a key component of the objectives being that they are measurable. • Evaluate progress and give rewards for progress obtained.
According to Kotler and Armstrong customer satisfaction is the “the extent to which a product’s perceived performance matches buyers’ expectations”. Customer satisfaction largely depends on the way in which the customer perceives their experience. Getting customer perceptions right is the job of the
Boosts customer service is important for supply chain management to impacts the customer service by making sure the right product assortment and quantity are delivered in a timely fashion. Additionally, those products must be available in the location that customers expect. Besides that, improves financial position will increases profit leverage. Firm value supply chain management because it helps control and reduce supply chain costs. This can result in dramatic increases in firm profits.
WalMart was used in this paper to illustrate the importance and effectiveness of establishing a BSC. The desired effect of a BSC is to improve the organizational performance and productivity of a company by setting targets and implementing strategic initiatives to accomplish desired results. This ultimately leads to an improvement of the four perspectives of the BSC which are the financial perspective, customer perspective, internal perspective, and the learning perspective. When a company implements the proposed methods contained within the BSC, the company will increase the customer satisfaction as well as increase customer retention. This also allows the company to improve its learning and growth perspective by decreasing employee turnover rate, improving the company?s ability to attract and retain new employees, and it will increase employee satisfaction.
Six Sigma is a new quality improvement approach that will help companies to increase both the satisfaction of customer and monetary benefits. This quality improvement approach seeks to find and delete causes of defects in business processes by aiming on outputs that are important to customers. Six Sigma is defined as organized and straight method for strategic process improvement in organization and new product and service development that based upon statistical control methods and the other scientifically methods to make large reductions in defect rates. General Electric company benefitted by implementing the Six Sigma in their organization. Many others also like Allied Signal implemented Six Sigma and gets the benefits of the method.
Product design is about enhancing the life of its customers and users. Design makes things better for, not just the users and customers but for businesses and the world. Companies benefit greatly from product designers whether they manufacture physical products
INTEGRATION: STRATEGIC PROCUREMENT AND COMPETITVE ADVANTAGE Integration of strategic procurement and competitive advantages in an organization leads to basic competencies such as having access to raw materials, suppliers with an effective system for measuring quality of products supplied; develop advantage over competitors in relationship with suppliers, working close together with suppliers on product development efforts and close working relationship with suppliers to improve each other’s processes. This will foster benefits for both company and the supplier organization, while providing the maximum transaction value in the long run. Sourcing or procurement is the main aspect of a business organization when considering inputs. Sourcing is the methodology of finding the right supplier, right product, in the right time, at the right price, in correct quantities and right qualities. Sourcing strategy can be illustrated in the following process.
These knowledge will improve organizational performance due to the its ability to solve problem, create new product, and reengineering process. 3. Develop strategy a. System thinking is emphasis on the holistic approach will help the organization to view situation from the big picture. The ability to understand the situation, use and re-use the knowledge, analyze the situation and performance will help the management to develop and upgrade their strategy in order to meet the organizational goal.
Customer strategy can be linked to competitor strategy through its ability to create sustainable competitive advantages. Using customer-driven strategy and customer relationship marketing techniques and approaches an organization is likely to develop competitive advantages that will build loyalty and customer satisfaction. Noteworthy in this regard, is what Grewal & Levy, (2014) state concerning customer excellence. According to the duo customer loyalty can be maintained if a firm develops value-based strategies for retaining loyal customers and provide outstanding customer service. It is also important to note that having a strong brand, unique merchandise, and superior customer service all help solidify a loyal customer base.