Six Sigma Benefits

INTRODUCTION

Six Sigma is a rigorous, focused and highly effective implementation of proven quality principles and techniques. Six Sigma is a defined and disciplined business methodology to increase customer satisfaction and profitability by streamlining operations, improving quality and eliminating defects in every organization-wide process. Incorporating elements from the work of many quality pioneers, Six Sigma aims for virtually error free business performance. Sigma, s, is a letter in the Greek alphabet used by statisticians to measure the variability in any process. A company’s performance is measured by the sigma level of their business processes. Traditionally companies accepted three or four sigma performance levels as the norm, despite the fact

• Engineer Bill Smith invented Six Sigma, but died of a heart attack in the Motorola cafeteria in 1993, never knowing the scope of the craze and controversy he had touched off.

• Bob Galvin, Motorola’s CEO at the time, started the company on the quality path known as Six Sigma and became a business icon largely as a result of what he accomplished in quality at Motorola.

KEY ELEMENTS

There are three key elements of Six Sigma Process Improvement:

• Customers

• Processes

• Employees The Customers:

Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. This means it is important to provide what the customers need to gain customer delight.

The